TD
Thapelo D
1 reviews | Active since Apr 2021
26 Apr 2021, 13:42
100% PATHETIC SERVICE!!!!! From Frans Masekoameng (subject matter expert) and Zudain Ramos (supervisor/manager)
100% PATHETIC SERVICE!!!!! From Frans Masekoameng (subject matter expert) and Zudain Ramos (supervisor/manager)
1. dealing with the same customer service issue for a month with no resolution. 2. I constantly have to contact them for feedback. They either don't respond or keep me on hold for 30 minutes. 3. As I'm reporting this, my issue is not resolved and the two representatives who promised to give me feedback are not reachable and are ignoring my emails. 4. I called today and I just got a "we will escalate the matter" from another customer service representative.
This is complete nonsense, I will share the recordings and emails I have on record to show the ******* service.
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Replies (3)0
Replies (3)
WesBank's replyOfficial
26 Apr 2021, 14:25Dear Thapelo
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply26 Apr 2021, 14:25
Official
Dear Thapelo
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
TD
Thapelo D's updateReviewer Update
26 Apr 2021, 14:30Yet another escalation and with no resolution. I want this issue sorted immediately.
TD
Thapelo D's update26 Apr 2021, 14:30
Reviewer Update
Yet another escalation and with no resolution. I want this issue sorted immediately.
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Thapelo D's updateReviewer Update
26 Apr 2021, 14:33I am not going to waste more of my money on airtime by calling anyone. Your company needs to call me.
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Thapelo D's update26 Apr 2021, 14:33
Reviewer Update
I am not going to waste more of my money on airtime by calling anyone. Your company needs to call me.