DP
David P
1 reviews | Active since Jul 2011
01 Feb 2016, 16:09
1 Week and still no finance
I'm trying to apply for vehicle finance, sent in all the documentation. The incorrect information was loaded on my application and was promised a call back on Thursday... Still waiting. In the meantime standard bank have made me an offer. <div><br></div><div><em>(Supplier name changed from First National Bank to Wesbank by Hellopeter.com)</em></div>
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WesBank's replyOfficial
04 Feb 2016, 10:59Hello dkpeall,
WesBank strives to deliver excellent customer service and wish to apologise for the lack of communication which you have experienced.
We have been in contact with you to discuss the reason as to why the validation on the account was delayed and regrettably you have taken finance elsewhere as we were not in a position to match their interest rate.
Thank you for bringing your matter to our attention as this will give us the opportunity to prevent any future reoccurrences.
Kind regards,
WesBank
WesBank strives to deliver excellent customer service and wish to apologise for the lack of communication which you have experienced.
We have been in contact with you to discuss the reason as to why the validation on the account was delayed and regrettably you have taken finance elsewhere as we were not in a position to match their interest rate.
Thank you for bringing your matter to our attention as this will give us the opportunity to prevent any future reoccurrences.
Kind regards,
WesBank
WesBank's reply04 Feb 2016, 10:59
Official
Hello dkpeall,
WesBank strives to deliver excellent customer service and wish to apologise for the lack of communication which you have experienced.
We have been in contact with you to discuss the reason as to why the validation on the account was delayed and regrettably you have taken finance elsewhere as we were not in a position to match their interest rate.
Thank you for bringing your matter to our attention as this will give us the opportunity to prevent any future reoccurrences.
Kind regards,
WesBank
WesBank strives to deliver excellent customer service and wish to apologise for the lack of communication which you have experienced.
We have been in contact with you to discuss the reason as to why the validation on the account was delayed and regrettably you have taken finance elsewhere as we were not in a position to match their interest rate.
Thank you for bringing your matter to our attention as this will give us the opportunity to prevent any future reoccurrences.
Kind regards,
WesBank