Unable to assist

I was introduced to Credit Gateway Financial Services by my sister and she told me that she was helping with her Credit Rehabilitation in getting her account paid up and now she is only paying one installment which I thought would be good for me. I got in contact with an agent called Neil I explained to him that I was on debt Review for 11 years and I am in a pickle with my finances I don't want to go for debt review again because that will not work for me but something called Rehabilitation Loan "consolidation" and he said that yes they can help me I gave them my details and sent my latest pay slip thinks that Credit Gateway will be assisting me and then I followed up with on 18/09/2024 to find out what the issue is and as per Nel stating that Credit Gateway will or cannot help me because they as Credit Gateway don't have an agreement with my company as they deduct from your pay slip. One think that I need to mention is that per Neil I asked him on Monday 16/09/2024 if you guys don't have an agreement with our company what will you guys still be able to assist and he said yes then they as Credit Gateway will get in contact with me and send a mandate stating on what I want to do and I just need to send to our HR officer to get to send the details to payroll top get they install what they will give me Credit Gateway to get the amount deducted so I advise him that will not be a problem I will gladly get that actioned once they send me the mandate or get in contact with me. Please can someone get in contact with me and explain to me who and why they are unable to assist me he said that Credit Gateway can still help me as an individual and get HR or payroll to deduct the money from my pay slip. Is that the way how to chase customers aw