Based on recent customer reviews, Welltec Financial Services - Credit Gateway draws sharply divided feedback. Customers praise named consultants such as Demi, Pertunia and Tebatso for polite, patient explanations of credit status, quick consolidation payouts and first-contact resolution over the phone. Less satisfied clients describe settled or paid-up accounts not being updated at Experian and TransUnion, loans appearing on credit profiles after declined applications, long waits for refunds and paid-up letters, unauthorised debits and consultants who stop responding to calls, emails and WhatsApp. Escalation threats to the NCR and Ombudsman appear repeatedly.
Replied to 94% of negative reviews
Reply time on negative reviews: 489h 7m
TrustIndex
6
Ranking
#67
in Financial Services
Reply Time
207h 18m
NPS Score
-6
Recommended: Unlikely
Replied to 94% of negative reviews
Reply time on negative reviews: 489h 7m
Nov '25 - Oct '26
Frequently Asked Questions About Welltec Financial Services - Credit Gateway
What do customers say about Welltec Financial Services - Credit Gateway?
Based on recent customer reviews, Welltec Financial Services - Credit Gateway draws sharply divided feedback. Customers praise named consultants such as Demi, Pertunia and Tebatso for polite, patient explanations of credit status, quick consolidation payouts and first-contact resolution over the phone. Less satisfied clients describe settled or paid-up accounts not being updated at Experian and TransUnion, loans appearing on credit profiles after declined applications, long waits for refunds and paid-up letters, unauthorised debits and consultants who stop responding to calls, emails and WhatsApp. Escalation threats to the NCR and Ombudsman appear repeatedly.
Is Welltec Financial Services - Credit Gateway trustworthy?
Welltec Financial Services - Credit Gateway has a TrustIndex of 6 out of 10 on Hellopeter, based on 42 reviews in the last 12 months. They reply to 94% of negative reviews, typically within 489 hours 7 min. Hellopeter has tracked Welltec Financial Services - Credit Gateway across 101 total reviews. How is the TrustIndex calculated? →
Recent reviews (42)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jun 2020
Customer experience
Good day Welltec FS, I would like to give special credit to Lindiwe Kgatla for her exceptional assistance. Ever since I became a client, she has always been helpful, professional, patient, and willing to assist whenever I have a complaint or query. Her dedication and commitment truly deserve recognition. I strongly believe she deserves a token of appreciation or an employee recognition award for the excellent service she continues to provide. She is a great example of what good customer service should be. Best regards
1 reviews | Active since Jun 2020
Customer experience
Good day Welltec FS, I would like to give special credit to Lindiwe Kgatla for her exceptional assistance. Ever since I became a client, she has always been helpful, professional, patient, and willing to assist whenever I have a complaint or query. Her dedication and commitment truly deserve recognition. I strongly believe she deserves a token of appreciation or an employee recognition award for the excellent service she continues to provide. She is a great example of what good customer service should be. Best regards
1 reviews | Active since Sept 2026
Demi made me feel at...
Demi made me feel at eas and she very helpfull
1 reviews | Active since Sept 2026
Demi made me feel at...
Demi made me feel at eas and she very helpfull
1 reviews | Active since Sept 2026
Thank you *"A big thank you to Welltec for the outstanding assistance and clear preparation for my cruise ship interview
Thank you *"A big thank you to Welltec for the outstanding assistance and clear preparation for my cruise ship interview. Professional team and truly helpful experience."*
1 reviews | Active since Sept 2026
Thank you *"A big thank you to Welltec for the outstanding assistance and clear preparation for my cruise ship interview
Thank you *"A big thank you to Welltec for the outstanding assistance and clear preparation for my cruise ship interview. Professional team and truly helpful experience."*
1 reviews | Active since Nov 2023
Disappointed.
I am so disappointed in this company. I have been sending emails, calling, and whatsapping enquiring about how they can help me. They show no interest. The least you can do is inform the person that you unfortunately cannot help. The repear section of this company posted their contact details.I sent an email with no response whatsoever. No customer service at all. I would not recommend welltec and repear at all. I contacted perfect score and these people actually responded to my enquiries and explained the processes.
1 reviews | Active since Nov 2023
Disappointed.
I am so disappointed in this company. I have been sending emails, calling, and whatsapping enquiring about how they can help me. They show no interest. The least you can do is inform the person that you unfortunately cannot help. The repear section of this company posted their contact details.I sent an email with no response whatsoever. No customer service at all. I would not recommend welltec and repear at all. I contacted perfect score and these people actually responded to my enquiries and explained the processes.
1 reviews | Active since Sept 2026
The Consultant who a...
The Consultant who assisted me was so patient with me when i asked a lot of questions she answered them without being impatient
1 reviews | Active since Sept 2026
The Consultant who a...
The Consultant who assisted me was so patient with me when i asked a lot of questions she answered them without being impatient
1 reviews | Active since Aug 2026
Oh thanks to credit ...
Oh thanks to credit G im happy wiht avery things
1 reviews | Active since Aug 2026
Oh thanks to credit ...
Oh thanks to credit G im happy wiht avery things