Welltec Financial Services - Credit Gateway
Verified Business
|3.4|42 Reviews (last 12 months)|Responds in 201h 51m
Welltec Financial Services - Credit Gateway
Verified Business
|3.4
42 Reviews (last 12 months)
Responds in 201h 51m
AI Review Summary
Based on recent customer reviews, Welltec Financial Services - Credit Gateway draws sharply divided feedback. Customers praise named consultants such as Demi, Pertunia and Tebatso for polite, patient explanations of credit status, quick consolidation payouts and first-contact resolution over the phone. Less satisfied clients describe settled or paid-up accounts not being updated at Experian and TransUnion, loans appearing on credit profiles after declined applications, long waits for refunds and paid-up letters, unauthorised debits and consultants who stop responding to calls, emails and WhatsApp. Escalation threats to the NCR and Ombudsman appear repeatedly.
Performance(last 12 months):
Trustindex Rating
6Ranked In Financial Services
#69Reply Time
201h 51mNPS Score
-6Unlikely
Replied to 94% of negative reviews
Reply time on negative reviews: 458h 35m
TrustIndex
6
Ranking
#69
in Financial Services
Reply Time
201h 51m
NPS Score
-6
Recommended: Unlikely
Replied to 94% of negative reviews
Reply time on negative reviews: 458h 35m
Review Distribution
3.4|42 Reviews
Oct '25 - Sep '26
Recent reviews (42)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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A
Abel
1 reviews | Active since Sept 2026
15 Sept 2026, 12:22
Thank you *"A big thank you to Welltec for the outstanding assistance and clear preparation for my cruise ship interview
Thank you *"A big thank you to Welltec for the outstanding assistance and clear preparation for my cruise ship interview. Professional team and truly helpful experience."*
Helpful (0)
|Replies (0)A
Abel
1 reviews | Active since Sept 2026
15 Sept 2026, 12:22
Thank you *"A big thank you to Welltec for the outstanding assistance and clear preparation for my cruise ship interview
Thank you *"A big thank you to Welltec for the outstanding assistance and clear preparation for my cruise ship interview. Professional team and truly helpful experience."*
0
Replies (0)Z
CM
Cesley M
1 reviews | Active since Nov 2023
12 Sept 2026, 08:33
Disappointed.
I am so disappointed in this company. I have been sending emails, calling, and whatsapping enquiring about how they can help me. They show no interest. The least you can do is inform the person that you unfortunately cannot help. The repear section of this company posted their contact details.I sent an email with no response whatsoever. No customer service at all. I would not recommend welltec and repear at all. I contacted perfect score and these people actually responded to my enquiries and explained the processes.
Helpful (0)
|Replies (0)CM
Cesley M
1 reviews | Active since Nov 2023
12 Sept 2026, 08:33
Disappointed.
I am so disappointed in this company. I have been sending emails, calling, and whatsapping enquiring about how they can help me. They show no interest. The least you can do is inform the person that you unfortunately cannot help. The repear section of this company posted their contact details.I sent an email with no response whatsoever. No customer service at all. I would not recommend welltec and repear at all. I contacted perfect score and these people actually responded to my enquiries and explained the processes.
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