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Xoliswa T

1 reviews | Active since Jul 2022

29 Jul 2023, 08:55

Remove credit inquiry

Credit inquiry on my Clear score app. I don't know this company at all. The number provided for head office it doesn't go through

0
Replies (1)
Welltec Financial Services - Credit Gateway
Welltec Financial Services - Credit Gateway's reply31 Jul 2023, 07:10
Official
Good morning Xoliswa,

I would like to express my sincere apologies for the credit inquiry that appeared on your credit report and the frustration it has caused you. We take such matters very seriously and I assure you that we are committed to resolving this issue promptly.

First and foremost, I want to assure you that we are not involved in any ********** activities or intentionally harming our customers' credit reports. We understand the importance of maintaining trust and providing excellent service to our valued clients. 

To address your concern, we would like to launch an investigation to assist with feedback regarding this matter.  
Please understand that we fully respect and comply with the provisions outlined in the POPI Act (Protection of Personal Information Act) or any other relevant data protection legislation. Our commitment to protecting your privacy and ensuring data security is unwavering.

I genuinely apologise for any inconvenience caused, and I assure you that we are committed to resolving this matter to your satisfaction. 
Thank you for bringing this matter to our attention, and we look forward to resolving it to your utmost satisfaction.

Sincerely,
Credit Gateway Financial Services Social Media Team