PATHETIC SERVICE

It is very frustrating to hear from an agent that i must cancel my application that I has made on the 7th of December 2021. Look at the date today ....not even once did I get feedback I had to be making the follow up calls myself as the client . She advise that i must cancel the application if I do not want to listen to what she has to say. The way she was raising her voice , what kind of customer service is that ? One thing that I do know is that I WILL BE ESCALATING this matter to the OMBUDSMAN . REFILOE is a rude agent that is not supposed to be even dealing with clients . She also continued telling me if I complain about the bad service they will lose their Jobs. I need this matter to be dealt with accordingly SAP. Terresa advised something totally different and REFILOE is also advising something different ....