NS
Nontokozo S

1 reviews | Active since Feb 2021

26 Feb 2023, 12:29

credit enquiry on report

Credit Gateway, I have a credit enquiry on my report that was run by you and yet I have no business nor even contacted you guys. I see there’s a complaint running from 2021 till to date of credit gateway running credit checks on people’s credit report without consent. As per POPIA Act I have to consent to my personal information being used. The automated response you send after a complaint on hellopeter is nothing but a disguise for damage control. With credit laws evolving and people getting educated with these , we’ve learned that the very same companies offering to assist are the biggest ******** we must be careful of . Remove the credit enquiry, gateway you’re in breach of the POPIA Act and other consumer rights I have .

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Replies (2)
Welltec Financial Services - Credit Gateway
Welltec Financial Services - Credit Gateway's reply27 Feb 2023, 08:01
Official
Good day Nontokozo,

Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.   
 
Kindly send us an email containing your details to *** for urgent assistance and investigation on this matter. 
 
Kind regards 
 
Credit Gateway Financial Services Social Media Team
Welltec Financial Services - Credit Gateway
Welltec Financial Services - Credit Gateway's reply13 Mar 2023, 07:58
Official
Good morning Nontokozo,

We have been trying to get into contact with you regarding your review. Kindly provide us with a time that you will be available to take a call so we can investigate the matter and assist as soon as possible.