Bad service, empty promises

Item: Welltec Financial Services - Credit Gateway
Rating: 1
Author: Lilian L

Good day

I am really on my knees,

I don’t know what to do where to go and need help

I have a lot more emails to add, I just needs some assistance thats all

Please can someone urgently contact me

We had a wellness day at our work, some of the people was from you company was part of the wellness day

I had my life sorted and all was fine with the company Vantage Debt Management

You took over on the 4th April 2025 trying to get settlement letter not telling me that only a current amount could be loan to get this sorted ever since I have tried to get under debt review (Debt busters to over my case but my credit providers did not accept

PLEASE can you call me to get my life sorted out all was in order until Repear to over, I need urgent assist regarding this matter please I am begging you pleading crying

I spoke to so many agents (annikie the latest) and they just don't come back to me, block me on the WhatsApp number I'm highly disappointed and heartbroken. After failed attempts to call them and even with emails no respond no answers to my enquiries, I hope this review will prompt a quick response and resolution to my matter as I am VERY FRUSTRATED now

Helpful (0)

Replies (2)

Welltec Financial Services - Credit Gateway's replyOfficial

08 Jan 2026, 10:08

Hi there Lilian,

Thank you for sharing your experience with us. We sincerely apologise for the distress and frustration this situation has caused you – we understand how overwhelming this must feel.

Please be assured that your matter is important to us. One of our consultants will contact you directly as a priority to review your case and guide you on the next steps to get your situation resolved.

We appreciate your patience and are committed to assisting you as quickly as possible.

Welltec Financial Services - Credit Gateway's reply08 Jan 2026, 10:08

Official

Hi there Lilian,

Thank you for sharing your experience with us. We sincerely apologise for the distress and frustration this situation has caused you – we understand how overwhelming this must feel.

We appreciate your patience and are committed to assisting you as quickly as possible.

Lilian L's updateReviewer Update

30 Jan 2026, 14:37

I first wrote a review for Credit Gateway Financial Services on 27 November 2025, during one of the most difficult times of my life. We had lost contact, and I was completely broken—on my knees, feeling as though everything in my life was falling apart.

In December 2025, I received a call from Marco Moodley, the Operational Manager from Repear, and that call truly changed everything for me. He sincerely apologised for what I had been through and assured me that he would do everything in his power to help me. From that moment on, I felt heard and supported.

I then received guidance and incredible support from Basil Vermaak, Sales Manager at Credit Gateway Welltec, and Paulinah Phahladira, Settlement Team Leader from Repear. Their patience, compassion, and constant communication restored my hope. They stood by me, guided me step by step, and never gave up on me. They are an absolutely amazing team.

Although they initially assisted me at the beginning of 2025, and we somehow lost contact along the way, they came back when I needed them most. With the utmost gratitude and respect, I can say that my loan was approved on 23 January 2026, and because of that, my life finally has a chance to start again.

I genuinely recommend them from the bottom of my heart. All it takes is communication and patience, and they will do their utmost for you.

A huge and heartfelt thank you from my side.

Lilian L's update30 Jan 2026, 14:37

Reviewer Update

I genuinely recommend them from the bottom of my heart. All it takes is communication and patience, and they will do their utmost for you.

A huge and heartfelt thank you from my side.