Defective Vehicle and dissatisfied customer service

I have been instructed by the divisional head Kevin to take my vehicle to Weiss Vw for an assessment of the brake squeaking and not holding while braking. The vehicle had been two Ballito Vw and to Vw Umhlanga for this as*****t prior.

I have been experiencing this since the second of purchase. My vehicle was at the dealership from the 17th of February the test was conducted and the vehicle was returned I found that it still persisted.

There after , they gave me another loan vehicle and took the vehicle back the master technician was even allocated but this continued for 4 times.

After much inspection and inconvenience the issue still persist. At a point they made me wait an entire day for a loan vehicle because the vehicle they gave to me was damaged and swaying to the left.

I have even missed many commitments due to their inability to respect my time. Yesterday the 28 I called the service manager Aleisa to let her know that I called her on the 27th and she didn’t take my call.

The vehicle was tested with me but the master technician Wonder took a video of me driving the vehicle and I didn’t permit this and his DP Shaun instructed this. However the vehicle didn’t make the sound at that time. Later that day I called Aleisa to inform her.

I called again on the 28th to inform her of the noise and safety issue but she said she can’t do much as she is taking instructions from Kevin and Shaun. I have missed my 9 am meeting.

Kevin then asked for me the consumer to point out the fact I think the vehicle is not roadworthy , which I believe it’s not. Further he even said I should point the noise to Wonder the master technician.

On that note Shaun dispatched Wonder to my residence without my knowledge. Then he belittled me on email with his times and tagging Kevin on the email. Prior to that an email from Kevin stated a sales representee will be sent out no time nor date was specified.

I’m terrible frustrated with this unprofessional customer service that I have received from Vw entirely and Vw Sa.

As a consumer I have been abused drastically and treated with no respect at all. My time and residence wasn’t either. How can one be disrespected to this extent as if my vehicle was sponsored or it’s on HP.

My vehicle is depreciating , mileage is increasing and I’m not even getting assisted dispute all of the concerns I face. From 27 th till date Weiss has not sent a replacement vehicle for me to travel or anything.

My life is in danger,money is wasted on a defective car and I’m uninsured should an accident occurs.