NPS Score
-100
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Weiss Volkswagen Durban
How is Weiss Volkswagen Durban rated on Hellopeter?
Hellopeter has tracked Weiss Volkswagen Durban across 4 reviews. Weiss Volkswagen Durban hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Weiss Volkswagen Durban? Write a review to help others decide.
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Dec 2017
Lack of Aftersales Service
We bought a vehicle and took delivery from the said dealership on the 14th of March 2026. The sales exec Jared was exceptional from the word go. Upon delivery we never received the spare key, Jared said the guys from spares didn't give it to him, he would get it to us the following week as there were a few minor things that needed to be done to the vehicle, we were fine with that. We never did receive the key the following week, Jared said something about not finding the key, but don't worry they would order one, that was also good with us. Then the delay in us getting the key was due to the war that broke out and the key was on the ship which was delayed due to war etc. In the meanwhile my brother in law was in the market for a new bakkie, since I was singing Jared's praises he asked me to put me in touch with him. He then bought an Amarok from them. Jared promised a spotters fee to me for the referral. Jared as since left the dealership without unfortunately tying up lose ends. Hence leaving us with no spare key or spotters fee as promised. I have since tried to contacting Weiss Durban several times in the past few weeks to resolve the issue of the spare key and referral fee. I keep leaving messages with a promise that the deputy manager or manger would call me, to this very moment nobody has called back. The lack of after sales service from this dealership is leaving me highly frustrated.
1 reviews | Active since Dec 2017
Lack of Aftersales Service
We bought a vehicle and took delivery from the said dealership on the 14th of March 2026. The sales exec Jared was exceptional from the word go. Upon delivery we never received the spare key, Jared said the guys from spares didn't give it to him, he would get it to us the following week as there were a few minor things that needed to be done to the vehicle, we were fine with that. We never did receive the key the following week, Jared said something about not finding the key, but don't worry they would order one, that was also good with us. Then the delay in us getting the key was due to the war that broke out and the key was on the ship which was delayed due to war etc. In the meanwhile my brother in law was in the market for a new bakkie, since I was singing Jared's praises he asked me to put me in touch with him. He then bought an Amarok from them. Jared promised a spotters fee to me for the referral. Jared as since left the dealership without unfortunately tying up lose ends. Hence leaving us with no spare key or spotters fee as promised. I have since tried to contacting Weiss Durban several times in the past few weeks to resolve the issue of the spare key and referral fee. I keep leaving messages with a promise that the deputy manager or manger would call me, to this very moment nobody has called back. The lack of after sales service from this dealership is leaving me highly frustrated.
1 reviews | Active since Sept 2023
Do not take your car to Wiess VW in Durban for a service you will regret it.
I took my car to a service at WIESS VW in Durban and came back with a huge scratch on the driver's door. Wiess doesn't want to take accountability for that. They are the worst VW on the planet do not take your car to VW Wiess in durban you will regret it.
1 reviews | Active since Sept 2023
Do not take your car to Wiess VW in Durban for a service you will regret it.
I took my car to a service at WIESS VW in Durban and came back with a huge scratch on the driver's door. Wiess doesn't want to take accountability for that. They are the worst VW on the planet do not take your car to VW Wiess in durban you will regret it.
1 reviews | Active since Jun 2022
Lack of Service.
I took my vehicle to VW Weiss Motor for a major service. I was contacted by the service advisor and informed that the vehicle was ready for collection. When I arrived the following day to collect my vehicle, I was shocked to be told by another service advisor that the service had not been completed at all. My vehicle was left in a disassembled and unacceptable condition, causing major inconvenience and frustration. To make matters worse, no manager was on duty to address the situation. This left me with no option but to contact Kevin Pillay, Divisional Executive, in an attempt to escalate the matter. Unfortunately, this escalation was of no real assistance. Instead of addressing the seriousness of the failure, Mr Pillay appeared more focused on defending the dealership and its staff, rather than taking accountability or offering a meaningful resolution. This reflects a clear lack of leadership and oversight at this branch. During my interaction with staff, it also became apparent that internal issues and poor management are well known within the dealership, which explains the level of disorganisation and poor service delivery. This experience has completely eroded my trust in VW Weiss Motor. I strongly advise potential customers to avoid this branch and rather consider alternatives such as Alpine VW, McCarthy VW, or Baron VW, where professionalism and customer service are taken seriously.
1 reviews | Active since Jun 2022
Lack of Service.
I took my vehicle to VW Weiss Motor for a major service. I was contacted by the service advisor and informed that the vehicle was ready for collection. When I arrived the following day to collect my vehicle, I was shocked to be told by another service advisor that the service had not been completed at all. My vehicle was left in a disassembled and unacceptable condition, causing major inconvenience and frustration. To make matters worse, no manager was on duty to address the situation. This left me with no option but to contact Kevin Pillay, Divisional Executive, in an attempt to escalate the matter. Unfortunately, this escalation was of no real assistance. Instead of addressing the seriousness of the failure, Mr Pillay appeared more focused on defending the dealership and its staff, rather than taking accountability or offering a meaningful resolution. This reflects a clear lack of leadership and oversight at this branch. During my interaction with staff, it also became apparent that internal issues and poor management are well known within the dealership, which explains the level of disorganisation and poor service delivery. This experience has completely eroded my trust in VW Weiss Motor. I strongly advise potential customers to avoid this branch and rather consider alternatives such as Alpine VW, McCarthy VW, or Baron VW, where professionalism and customer service are taken seriously.