AS
Agnes S

1 reviews | Active since Jun 2020

10 Jun 2020, 19:59

Delivery failure

I purchased a chips Fryer stove, and was promised delivery in two working days, calling to follow up is one story after another, as much as I would want to make more purchase but they are failing to meet their promises.not happy at all with the service.

0
Replies (4)
AS
Agnes S's update13 Jun 2020, 09:21
Reviewer Update
Misunderstandings happen all the time, I am happy that now all sorted and explained fully. And the communication has been going well. Going an extra mile by the company after the delay of delivery by the courier. Sanet had to make an offer to deliver my fryer on a Saturday cold morning. Thank you Sanet and Nick for all your help and responses received. Thank you again Sanet for going the extra mile. Great service indeed.
WeDoAll
WeDoAll's reply13 Jun 2020, 10:07
Official
Mrs Sibya sorry.
You purchest on Friday 15:40 . Banks closed weekends , payfast  takes 48 hrs to clear.Payment recieve Thursday.
Friday at 16:00 Sanet ask the courier when will the client receive product said Mon
Canceled courier personal drove to Brakpan from Pta to deliver website t&c read please  


 

WeDoAll
WeDoAll's reply13 Jun 2020, 10:16
Official
you clearly did not read payfast t&c
Or shipping t&c
Covic t&c
But you can wrigh on hello Peter,Google everywhere you recieved your product 2 days from payment  from payfast into our account. 
You try to destroy biz by you negative comments and bad ratings .you failed to read payfast & shipping t&c
WeDoAll
WeDoAll's reply13 Jun 2020, 10:49
Official
Mrs Agnes
We happy we could sort this out but when people go on this hello Peter platform. The only thing thay see is 1 star and don't read further .I have sold to over 800 k clients in 30 years only a hand full of negative people will only comments on your negative how bad but never on how good