Zero Customer service or urgency to get matters resolved

Absolutely pathetic, Called salesman before auction and walked through vehicle. Videos were shared and assurances made, after making payment, turns out not everything was disclosed about issues around vehicle. and agreeing to refund in full. A month later after they admitted their error , still waiting for refund, Calling everyday for updates no response, every 3 days or so get a response "waiting for head office" , but still no refund.