You have treated me badly

Concern No. 41602 Do you know how it feels to buy a car on finance and it breaks down within 6 months. As a financed car, it must be roadworthy for sure. Do you know how it feels when you don't have transport, you are struggling to get to work, you are struggling to take kids to school, and nobody seems to care, but you are paying for the car monthly? you report the car to the seller and you are made to wait for days, email not responded to, no sense of urgency. This is my story with We Buy Cars. I am dealing with Elnoleen Buthelezi from We Buy Cars and she has been saying my matter is being escalated. It's surprising how quick it was to buy the car, and when We Buy Cars is supposed to play their role it takes weeks, with no sense of urgency whatsoever. Why are you treating your customers like this We Buy Cars? Do you get any joy from doing this? The biggest mistake was not to check We Buy Cars reviews on Hellopeter. I have noticed the same pattern of continuous escalation of cases and non-response of emails by Elnoleen Buthelezi. My nightmare started when Caroline Stronach from We Buy Cars Midstream, who was very responsive during the sale, ignored my messages after attempts to report the car faults in May 2023. Is nonresponse the company’s aftersales culture? To top it of, I have not received my latest car documents since December 2022. You have treated me badly. Ashley Coltman could not assist either…for how long are we supposed to struggle?. SAD INDEED..WE ARE ON OUR OWN… As I await for the following response: “Thank you for bringing this to our attention. Our sincerest apologies for the negative experience you have had. We are busy investigating the matter and will provide you with feedback as soon as possible”