1 reviews | Active since Jul 2016
You buy from Webuy and then wont give any support or satisfaction
In July I purchased a Caravan from WeBuy Stock Number 3F*** . As the van was parked in PE and I was in Durban I went on the photos and video sent to me by Arno the Sales man .After deciding to purchase and signing all the documents and paying a third party to transport the vehicle to WeBuy Durban Springfield we took delivery . We brought the van home late on Friday and on Saturday got to finally look at the van in person .We immediately notice bad scratches across the windows as well as finding that the spare tyre was destroyed when we took off the tyre cover .I immediately raised these concerns with Arno on his what's app sending images of all and promises were made of escalation .Nothing happened I then escalated on email with Arno and the finance contact Candice Caine and still nothing happened and then raised it with we by support -Hi Roger We have received your concern. A friendly customer care agent will be in contact with you shortly. Your reference number: 76020. Nothing stone cold silence .We were also told the electrical cable was left in PE and would be shipped to us to date nothing .I have had to spend R9000 purchasing a new set of rims and spare tyre just to use the van on a family trip . No one at WeBuy gives a dam to provide any sort of service .
Thank you for bringing this to our attention.
Our sincerest apologies for the negative experience you have had.
We are busy investigating the matter and will provide you with feedback as soon as possible.
Kind regards
Thank you for bringing this to our attention.
Our sincerest apologies for the negative experience you have had.
We are busy investigating the matter and will provide you with feedback as soon as possible.
Kind regards
