PK
Prince K

1 reviews | Active since Oct 2018

23 Oct 2018, 19:06

Wrong information provided by sales person

Today I went to purchase a vehicle at we buy cars centurion apon arrival I was directed to a consultant by the name of Hendry he was a very helpful guy and I asked I'm a couple of questions regarding the caution which was about to start. He stated that the caucation deposit was R5000 transferable to the next auction if I did not get what I want even if I bid I can cancel the bid and transfer the money to upcoming auction which I did not mind . Then i asked him if all cars are in working order and he said yes. Then he preceeded to assist me to register which I did I bid for an opel corsa (bid 810). Apon inspection with him we noticed the car has excessive corrosion from the front to the back on top it had cracks...... He then said it's not a problem we can carry the money over to the next auction and then can cancel that bid when we got to the auction managers office Dean he refused to do so he stated it's either I took the car as it is or lose the deposit we paid and his consultant does not have the last say and his the only person who can do that. I was led into a misrepresentation and trusted people who work there for help all I got was it's either u lose or u lose I even offered to buy a car over 40000 on show they said no all I wanted was a car after talking to Dean the action manager he just said his wasted his time talking to us and we just have those options available i don't think it's fair to be mislead by someone working at a company then ask for help then be told that no help can be provided. I really need help in this situation as it is im at a loss I cant use the money to bid in the future or to purchase another vehicle or even get a refund and I can't take a corroded car with me after being mis lead that I will be a happy customer. Please help

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Replies (3)
Webuycars.co.za
Webuycars.co.za's reply24 Oct 2018, 06:57
Official

Hi Prince,

Thank you for making us aware of this situation. Kindly find that we will revert back with feedback as soon as possible,

Regards,

PK
Prince K's update24 Oct 2018, 08:34
Reviewer Update
The name of the Auction manager who said i should just the car and go sell it or lose my money is Dan Harber the two sales personnel who tried to make him understand after they had looked at the vehichle them selves are Hendry and Maurius Kriel. They both said i rather take my deposit to the next auction which i did not mind or purchase a vehicle on show. They both went to settle to matter with Dan Harber who refused plainly and said its my loss i had not viewed the car they intention walking into your show room was to buy a vehicle i had seen online cash but i was convinced by your sales personal that the auction is the best way to go. After the incident i asked some of the sales people on the floor what steps i could take they all said use the deposit to purchase a car on show or move it to the next auction. I HAD NO INTENTION OF TAKING BACK THE MONEY all i want is a vehicle and help. Regards Prince
Webuycars.co.za
Webuycars.co.za's reply26 Oct 2018, 10:16
Official

Hi Prince,

Apologies for the delay in response. As per your arrangement with our Manager, Shaun Lonn, we trust all is in order.

Should you require any further assistance, please don’t hesitate to let us know.

Warm Regards,