1 reviews | Active since Jul 2019
Worst service ever received when buying a car
I had the worst ever experience buying a car at the Midstream branch, i app**** for a vehicle , the Sales person contacted me on Wednesday saying that everything was fine and that i have been approved , Thursday the F&I called at around 11 am giving me the monthly installment exc... i then called the sales person saying that i will be available on Friday to collect the vehicle as i live 350 km from midstream. i drove through on Friday , on my way there the sales person called me and said that the vehicle is at roadworthy and that there were some issues with the vehicle , he then called later and said that the car is at Bosch service and they have to order parts and it will only be there on Monday, i said it is fine , i will make a plan, ( took leave for Monday) so now i stayed over the whole weekend till Monday. Monday morning came and i spoke to the sales person, he said i should be there at 12pm. When i got there at 12 he said the car just left Bosch service and was on its way back to road worthy test, i waited about an hour and a half till the vehicle showed up . after that we took it for the test drive and i was happy then until we got back at the warehouse. When i got back i went to the F&I , she rudely said that we don't have an appointment with her and that we must wait, so we waited. in the mean while i did the pre car inspection with the sales person, everything seemed fine till i went back to the F&I. there contract for me to sign. already iv'e been waiting 3 Hours to sign. after that she then re app**** and all that stuff only to tell me that i cant get the car as i am no longer approved. as i dont understand because i was told i was approved the monthly instalement was given to me and i was told to come and get the vehicle. i left there at 17;40 pm with out the vehicle, frustrated, took 2 days leave drove 700 km for nothing, got home at 10 pm and still had to work the next day. I am really dissatisfied with the service i got, it cost my so much time and Money and all for nothing, everything was so unorganized I will never recommend them to anyone ever again.
We are on it, we will give feedback soon. Do you prefer that we respond by email?
I need the name of the F&I please, there are more than 14 at Midstream branch?
And the name of the Sales Exec please?
Dirk
We are on it, we will give feedback soon. Do you prefer that we respond by email?
I need the name of the F&I please, there are more than 14 at Midstream branch?
And the name of the Sales Exec please?
Dirk
Kind Regards
Kind Regards
We have reviewed the sequence of events and all the different aspects involved. I will respond to you by mail.
My apologies, I understand your frustrations. I will communicate to you the detail by email, but I need to state for the record that the two individuals mentioned are two of our best performers, the mistakes they made was not malicious. They have been reprimanded.
Dirk
We have reviewed the sequence of events and all the different aspects involved. I will respond to you by mail.
My apologies, I understand your frustrations. I will communicate to you the detail by email, but I need to state for the record that the two individuals mentioned are two of our best performers, the mistakes they made was not malicious. They have been reprimanded.
Dirk
I am still waiting for you to come back to me. I tried contacting you .
I am still waiting for you to come back to me. I tried contacting you .
Your pre-approval was successful, your validation failed.
Your true financials did not concur with the way you presented it in your financial application, according to the bank.
Thus it could be argued that you misrepresented.
I assumed this was the main issue of your complaint.
I can address the others once this issue is put to bed.
Suffice to say our Sales Executive pro-actively communicated with you, and the F&I lady concerned is the one with the highest satisfaction rating.
She insists the conversation with you was normal and that you understood that she was busy with a client who had an appointment, with who she was busy in a confidential conversation, as per regulation -when you came in.
We sincerely regret that we could not live up to your expectations.
We are constantly improving to provide better service.
Dirk
Your pre-approval was successful, your validation failed.
Your true financials did not concur with the way you presented it in your financial application, according to the bank.
Thus it could be argued that you misrepresented.
I assumed this was the main issue of your complaint.
I can address the others once this issue is put to bed.
Suffice to say our Sales Executive pro-actively communicated with you, and the F&I lady concerned is the one with the highest satisfaction rating.
She insists the conversation with you was normal and that you understood that she was busy with a client who had an appointment, with who she was busy in a confidential conversation, as per regulation -when you came in.
We sincerely regret that we could not live up to your expectations.
We are constantly improving to provide better service.
Dirk
this is really unacceptable. the communication was poor from your team, and it costed me money and time i will most certainly not get back.
this is really unacceptable. the communication was poor from your team, and it costed me money and time i will most certainly not get back.