1 reviews | Active since Mar 2009
worst service ever
On the 21st October I saw a Corsa Utility bakkie online at your JHB South Branch. I then went to view it at the branch. After about an hour of trying to locate the Bakkie Hamlet(the sale assistant) advised that the bakkie was sent for repairs and that he would call me the following to for me to view. At 9:44 on the 22nd he called me to advise that the bakkie is fixed, currently in washbay and that I should come immediately and view it to which I agreed. Upon arrival at the branch again, I saw the vehicle with the grill removed and inside the vehicle, flat/dead battery and unable to start also dirty and no signs of it being washed. As this point Hamlet and Thabo were assisting me. Bearing in mind, I have to wait approximately another hour for them trying to start the vehicle which they failed. I then asked Hamlet how could he call me to come for the vehicle when its not starting also how could he say the vehicle was in the washbay but it was never washed. This is when Thabo rudely interrupted and said that its not Hamlets fault and asked me how could the vehicle have come to the showroom if it never started. I then told him that I am the client and how can he ask me that and also I was speaking to Hamlet and not him. That’s when he said that we are one team and that he is Hamlets senior, if I don’t like it I can take it up with the Branch manager. Is this how your staff speaks to clients after making me drive twice from Brakpan to JHB south wasting my time and fuel. Also the Dekra report did not say anything about the vehicle having an electrical fault. This vehicle is a non runner and should be sold as a non runner.
