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Fanie O

1 reviews | Active since Jun 2023

06 Oct 2023, 16:03

Worst service ever

Let's start of to name it as it should be:Webuy****.co.za. If you want to buy a lot of problems and empty promises, you go to The Dome in Randburg. My daughter in law baught a Ford Ranger, after paying extra R12 000 to have the vehicle serviced and fixed, she received the and nothing was done and the brakes failed completely. After a complaint and having to provide proof luckily the work was done by another service provider. Just after the sale we noticed that the vehicle uses excessive amount of oil, because of the warranty that she was forced to buy, we contacted them and it was thought that the oil was lost threw the turbo, which was then replaced. Still using excessive amount of oil and the brake system failure again, about 3 months after the sale a complaint was logged at webuycars to no avail. They waisted 3 weeks of our lives just to reply the we must contact the warranty company and logg a claim with them. Their "management" decision makers doesn't even have the courtesy of speaking with the clients and rely solely on information provided to by a poorly trained call centre operator that doesn't have a clue of how a car work. Further more because of incompetence decision-making skills they in their wisdom decided that we must drive the vehicle using excessive oil and of course no brakes more than ****m to a service provider that they decided on to logg with the warranty company. When questioned about the wise decision and how to get the vehicle safety there and back and who will carry the costs, all that was received back was: I trust you are well, please kindly note I have forwarded your email over to management as soon as I have a response, I will inform you. No I am not flippen well. Once again that was again almost 2 days ago. So if you want to buy a lot of empty promises and a lot of problems you go to WEBUY****.CO.ZA

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Replies (1)
Webuycars.co.za
Webuycars.co.za's reply07 Oct 2023, 08:34
Official
Dear Fanie

Thank you for bringing this to our attention.

Our sincerest apologies for the negative experience you have had.

We are busy investigating the matter and will provide you with feedback as soon as possible.

Kind regards