Worst Service Ever!

Hi there,

I have had a very bad experience with We Sell Cars. They were very fast with assisting with and getting my finance approved. They were supposed to deliver vehicle to me on Tuesday 6th March 2018, but i then got told that vehicle is still being serviced and that i will receive the car the following day which also did not happen. After having to follow up continuously and be promised by them that they will deliver vehicle to my work premises on Thursday 8th March I finally decided to go and collect the vehicle myself. I was told to be there at 14:30 as the car first needed to be cleaned for me. I arrived accordingly but had to wait until 16:00 as the car was still not ready for me and still was not cleaned upon arrival. The following week on 15th March while filling up at the garage (1 week after being serviced by We Sell Cars) I was notified by the attendant that the car need 2 pines of oil which I then immediately notified We Sell Cars of and also provided them with the necessary proof. I then had to follow up with them for a response and after quite a few attempts I was notified by Cherry from We Sell Cars that the repairer notified her that it is "normal" for Audi's to use another 2 pines of oil the first 50-60km's after being serviced and that I should just monitor the car for another week, if it does the same thing then I must return the car back to them to have a look at. Another week past and upon filling up again on Saturday 24th March same problem occured, the car needed another 2 pines of oil, which I then immediately notified We Sell Cars of and provided the necessary proof AGAIN. I was then told that I should give them a chance till Monday 26th March to respond which i did. On Monday 26th March I contacted them yet AGAIN and was told to bring the vehicle to them the following day 27th March. I then requested if they can collect vehicle form my work address as it is an inconvenience for me, they refused and advised that they can't. I then had to take a days leave at work to take vehicle back to them on 27th March. I also notified them that I have no other alternative means of transport and that i would require a courtesy car should the problem be major by which they responded that they will sort that out when they find out what the problem is on the vehicle. I was also told that it would only take 2 hours. I arrived at their premises at 7:30 and the repairer collected the vehicle just after 8am. At 10am I was notified that the cars pistons and rings needed to be replaced. I then advised the manager that I do not want to continue paying for a car which had problems since I received it. He then tried to persuade me to keep the car upon which i told him "No". He was not very helpful at all as I also advised him that i have no other means of transport and that i need to travel to get me around. He blatantly told me that they can not arrange a courtesy car for me which i found very odd as dealers normally would provide their clients with cars should they be inconvenienced like this. I then decided to speak to Malcolm (another manager) who advised that i should exchange the car and look for another vehicle at there warehouse. I was then left unattended again for quite a while without anyone trying to assist me with alternative transport. I must say the service has been very bad since before i received the vehicle from them and i would have felt better if they at least tried to accomodate me with an alternative car while i have to wait for another vehicle from them. I had to hire a vehicle from Europcar at my own expense which I feel We Sell Cars needs to reimburse me for. An urgent response to this would be highly appreciated as I am considering taking this up with the Ombudsman.

Regards. Melichia Mitchell