Worst service!!

On the 13/10/2024 I went to We Buy Cars in Germiston, there was a car on Auction that I was interested in, on the We Buy Cars App i had to make a R4000 deposit to bid on the car, the R4000 went off my account but was not reflecting on the app, as a result I could not bid on the car. Nevertheless I requested my money back, it took 3 days for them to allocate my funds, I had to send proof of payment which I did just in order for my funds to allocated to my account. After 3 days and continuous follow ups from me, the funds were allocated to my We buy Car wallet, with no option to refund. I then spoke to the sales guy who was assisting with everything and he asked that I send him proof of my bank account and ID, which I did. today is the 21/10/2024 TWO weeks later and I have still not been refunded. I called the contact centre as the sale agent did not have feedback for me, Call centre agent could not help as she said I was dealing with the sales person and I would need to start from over using given email address.

All this run around and losing out on a car and I still DO NOT have my MONEY Back! And no feedback or update on my refund!!