Worst service

A recent purchase I made from We Buy Cars, which has resulted in significant inconvenience and financial burden. On 06/04/2024, I enthusiastically bought a 2014 Ford Ranger 3,2 tdci from your company. However, my excitement was short-lived as within 48 hours, the vehicle began exhibiting multiple issues, including overheating and burst water pipes. Despite my initial belief that these were minor issues, it soon became apparent that they were indicative of more problems that are significant.

Subsequent visits to accredited workshops confirmed my worst fears: the vehicle I purchased had significant engine and mechanical issues, which had been concealed or inadequately addressed prior to sale. The cost of repairs has escalated to 57K, and I find myself in a precarious situation with a vehicle that is unfit for purpose. I immediately reached out to your team for assistance, and while some individuals, such as Francois Venter, provided initial support, I have encountered persistent challenges in resolving this matter. Despite numerous attempts to escalate and follow up on my case, including calls, emails, and messages, I have been met with unresponsiveness and delays. *** Individual assigned to my case: Kimberley M ( worst person to deal with never available and does not bother to even provide feedback or update) The lack of communication and action from We Buy Cars has left me deeply frustrated and disillusioned. It is evident that there was either a failure to disclose the true condition of the vehicle or a disregard for customer satisfaction and integrity in the sales process. At this juncture, I urgently request one of the following resolutions: • Immediate and comprehensive repairs to rectify all identified issues, at no additional cost to myself. • Furthermore, I expect clear and transparent communication regarding the status of my case and a commitment to resolving it in a timely manner. Failure to do so will leave me with no choice but to pursue legal action and share my experience on various media platforms, including social media channels with a substantial following.

I implore you to treat this matter with the seriousness and urgency it warrants. I look forward to your prompt response and a satisfactory resolution to this ordeal.

Yours sincerely, Pule Sathekge