RB
Rishendra B

1 reviews | Active since Jun 2022

22 May 2024, 07:02

Worst place to buy a vehicle

Actually happening at the moment. Bought a vehicle with a major engine fault that was not disclosed. WeBuycars refused to take the vehicle back or repair b even on advice from their own mechanic who sent them an email expaining the fault . I had to take the case to the vehicle omboudsman who ruled in my favour after 6 months. The omboudsman can only rue that they take the vehicle back and repair it, however I could not keep the vehicle standing and had to repair it at my own cost of approx R17 500, a few months ago. WeBuy cars is still deciding whether to refund me after the finding on the 10th of May because the omboudsman recommended that the car be take back and repaired , even though it has already been repaired. If I do not get the refund , I will have no choice but to take this to my lawyers or the NCC which will result in a further delay. Webuycars exploits the system as they know that by the time the *********** obmoudsman investigates, the consumer would have had to repair the vehicle at their own cost and that getting the money back for repairs will be an even longer and more costly process. In addition all the additional funds spent due to the hassle of not having a vehicle during the time the vehicle was not working, will never be compensated.

0
Replies (3)
Webuycars.co.za
Webuycars.co.za's reply22 May 2024, 08:25
Official
Dear Rishendra

Thank you for bringing this to our attention.

Our sincerest apologies for the negative experience you have had.

We are busy investigating the matter and will provide you with feedback as soon as possible.

Kind regards
RB
Rishendra B's update31 May 2024, 14:47
Reviewer Update
Hi this is the feedback you have provided . Please check if this makes sense . After the omboudsman ruling , you (meaning Vino at your customer care department ) sent me a mail and stated that in good faith, WeBuyCars will refund the money I spent on the vehicle repairs. After not hearing from Vino for a week , I had to email and enquire about the timeframe for the refund and Vino then responded to day WeBuyCars has changed their mind and is not refunding me the money. This is the most *********** company I have ever dealt with and will be taking this to court. Selling you to WeBuyCars would be fine but DONT EVERR BUY FROM WeBuyCars
Webuycars.co.za
Webuycars.co.za's reply01 Jun 2024, 09:28
Official
Dear Rishendra

Thank you for bringing this to our attention.

Our sincerest apologies for the negative experience you have had.

We are busy investigating the matter and will provide you with feedback as soon as possible.

Kind regards