Worst experience ever.

Other than the sales person (Jannie) at silver lakes. Every other interaction with this company has been terrible! What a miserable experience.

1. When the car was sent for service (after my finance had been approved etc) the tyre and rim were both damaged in the process, I brought up the issue and the manager said they don’t sell tyres they sell cars so there’s nothing they can do and also that they would not know who to blame for the damage so it should be my expense (Wow, customer service right?) Angrily enough, I let it be.

2. The locknut key was not present. The inspections are done by the sales people, the sheet was ticked that the locknut key was present but it was not. I queried it (after going to change the tyre they damaged) but I was sent the sheet showing what the sales person had ticked that it was there, the Quote to remove them was literally just R900, yet again they refused.

3. Brought up issues about the car, the initial customer service agent rep**** once a week, that too, most of the time not in response to what I was actually requesting. They then handed me Over to another sales agent.

4. The car was supposedly serviced and checked for all issues before giving it to me. Immediately the day I take it home the battery dies, I then had to drive all the way back to Pretoria (from Sandton) for them to replace that, as if there are no battery centres around me and fuel is free. Less than three months after taking ownership, I found issues with the thermostat, upon getting that checked , I find the car is losing oil, there’s oil In the turbo inlet, plus and pretty much everywhere in the engine causing it to smoke. They agreed to take the car in and I specifically asked them not to take it to the workshop they said they wished to take it to. On that same day… I get called by the workshop I asked them not to take it to to ask me What’s wrong with the car !?!?! I only had one request!!! I sent an extensive report on the issues only for the workshop to call me saying they said your car does not start yet it started , where was the report submitted !?!??

5. How does a car get roadworthy with a slit in wall Of the tire and an ******* mod that they did Not disclose to me?? Even the workshop doing the service and supposedly checking the car completely before giving it to me did not notice the mods or oil in the plugs etc ?? Or that the thermostat was already replaced ? They say no fault codes yet the first thing this workshop says to me Is they found a fault code ??

I am so exhausted with this entire process. Worst customer service ever.