Worst experience ever

I'm writing to express my extreme dissatisfaction with my recent experience at We Buy Cars. After being approved for a vehicle, I was left stranded when the salesman forgot to reserve the car, and it was sold to another buyer. I was forced to make a hasty decision and purchase a different vehicle. Keep in mind, not the sales person or finance department communicated with me. I needed to drive to the JHB south branch to find out why I'm not hearing back from them regarding my application. This was 3 days after my application was submitted.

I've been met with radio silence from the salesperson and finance department. Despite multiple attempts to contact them, I've had to escalate the matter to their supervisor once I arrived at the branch.

Supervisor helped me find another vehicle to buy.

Now It's been nearly a month after my purchase and I'm left with an expired permit, no number plates, and no clear solution. I was told to collect my number plates at The Vereeniging branch and when I got there they told me there's an issue with the licensing papers, but no one seems to be taking responsibility. NO ONE has told me there was issues and that I can expect delay. I needed to find this out by driving to the dealership.

I'm extremely disappointed with the lack of communication and service. I'm currently driving *******ly and feel misled by the dealership.

My experience with We Buy Cars has been a nightmare. I hope you take immediate action to address these issues.