Worst Experience

I am frustrated with we buy cars, and I do not think I am the only one getting this worst experience

Last year in December I wanted to purchase a BMW vehicle which had a platimun dekra report at Mid Stream Branch and I deposited money which the Sales person promised will be refunded with no issue. When we went to see the car, it was all damaged and the engine was making the worst noise and they said they have been fixing it at the garage yet it had platinum dekra. I asked for a refund and the Sales Person started ignoring me on whatsapp from last year and just replies one vague message and keeps silent for days. I even tried to contact webuycars on their site and was concern was never followed up. I complained here on Hello Peter and they just send the message below and still did nothing

"Dear Kid

Thank you for bringing this to our attention.

Our sincerest apologies for the negative experience you have had.

We are busy investigating the matter and will provide you with feedback as soon as possible.

Kind regards"

I don't understand why I am getting the worst service from such a reputable company. Imagine begging for your money for months