Worst experience

I bought a car in November 2023 at the Riverhorse Branch with no new licencing and sent an SMS in February to come collect my disk and new number plates only to find that there was no disk as the vehicle had to go for the road worthy test at Dekra. Phindile the sales executive sent me the Invoice/Purchase Order in March I should use at the Dekra Testing Centre. I did mention that where I live in Umkomaas there is no Dekra Testing Centres and nearest one is 40 minutes drive away in Durban Central. When I final got off work to take the vehicle to the Dekra Testing Centre in Durban Central, I was advised the Purchase Order was old/has expired and I need to have a new one.

I have requested for new Purchase order via the Customer Service email and was advised that the Riverhorse Branch has said that I took too long, I won't be given a new Purchase order. I really need to take my car for the test plus the current disc has since expired.

Based on my knowledge and my experience with the dealerships where I had bought vehicles from before their are suppose to take the Vehicles for the test before their handed over to buyers and process the licencing before the vehicle handed over to the buyer if their are proactive or just after the vehicle has been collected by the Buyer.