ML
Mothomone Lebea-Moseamedi

1 reviews | Active since Jan 2024

18 Jan 2024, 11:08

WORST CUSTOMER SERVICE, SO DISSAPOINTED

Tebogo at WBC Silverlakes gave me the worst service ever. he was the sales executive in my purchase but was so impatient with my questions and did not communicate efficiently. the purchase of a vehicle took 4 entire weeks and 75% of the time i did not know what was going on or why the delay. i felt so disrespected when i wanted clarity on something and he would always rush to say "just wait for further communication". he made me regret using this dealer so much. Him and his colleagues told me i could come and collect my vehicle and then on the morning of the day, he called to cancell and say they have to postpone.

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Replies (2)
Webuycars.co.za
Webuycars.co.za's reply18 Jan 2024, 15:23
Official
Dear Mot****ne

Thank you for bringing this to our attention.

Our sincerest apologies for the negative experience you have had.

We are busy investigating the matter and will provide you with feedback as soon as possible.

Kind regards
Webuycars.co.za
Webuycars.co.za's reply19 Jan 2024, 09:57
Official
Good day,

Thank you for bringing your concern to our attention.

This matter has been investigated and feedback has been provided to you accordingly via email.

We regard this matter as closed.

Regards