Worst customer service from East London branch

I enquired about a vehicle at the East London branch while living 6 hours away. I expected to have all my questions relating to the vehicle be answered truthfully. It was clear from the start that Robert Wilson had no real interest in assisting me in a truthful or helpful manner. He has made me feel like a nuisance, even after I submitted my OTP. It took him ages to respond and then also with only the necessary communication.

The true condition of the vehicle was misrepresented by him. I was told that there was nothing wrong with the exterior or the interior. When I collected the vehicle from a branch closer to me, it was clear that the vehicle was in an accident as paint was peeling from the bumper, which also does not line up with the body. the exterior mirrors were hanging loose by their wires, there were chips on the windscreen, other deep scratches around the exterior and interior. When I asked him initially about the interior and exterior damage, he responded by saying that there was nothing wrong.

My concern about the Dekra report stating that no diagnostics test was conducted was also met with not much care and I still don't have a satisfying answer.

I had to follow up constantly about the process and twice he wanted me to send proof of payment when he should know that I app**** for financing. Reporting the matter to their customer care has also been a disappointment. In the description of the transaction there were so many factual mistakes.

I had to wait for 3 hours before I could get my newly purchased vehicle as no one expected me after I was told that my vehicle was ready for collection. It was dirty and the necessary documentation that I had to provide was not communicated to me.

This entire experience has left me with a bad taste. As a customer spending my money I expect to be treated with the best possible care.

Jeanne Pestana at the East London branch however provided excellent service.