Worst Customer Service Experience - Financed vehicle returned

On 2024-08-29 I took delivery a 2015 Audi A4 from WeBuyCars ars (Riverhorse) it was on finance and it was category A, platinum rated; While parking my vehicle at home in the evening I noticed smoke coming out of the bonnet I opened the bonnet to notice that there was pressure build up and that there was no water in the water bottle and that the radiator fan was not coming on. I then lodged a concern on the website case No: 74603 that same evening. And returned the vehicle to the branch the next day 2024-08-30.

I requested a cancellation as I did not want that vehicle anymore. The case was then allocated to a case handler and I was assured that this matter will be resolved in 7-10 days if not sooner because the vehicle is already at the branch. It's been more than three weeks. During this long frustrating process I'm left without a vehicle as they delay is prohibiting me from financing another vehicle, beside that I have an installment due at the end of the for a vehicle that I had for literally hours.

We buy cars states that they pride themselves on customer service and that's so far from the Truth. I have been trying to get ahold of the case handler, calling and emailing everyday to get feedback but I get a reply around once a week, I ask to speak to a manager they say they can't get though to them. This has been the worst customer experience I've ever experienced. If anyone from webuyscars management is reading this, please intervene and get this matter resolved ASAP. If this matter is not resolved by the end of this month I'm going to be engaging with the media even if it is at my expense, sharing my horrible experience. If you reading this as a potential buyer, Webuyscars are quick to sell you a car but their after sales service is pathetic.