FS
Frank S

1 reviews | Active since Sept 2021

30 Sept 2021, 16:00

Worst car buying experience

Honestly the worst decision i have made was buying a car from Webuycars silverlakes branch. on the 31st of august 2021 i bought a car and i understood that i would fix the issues, a week after buying the car paint started coming off the bumper and interior globes stopped working, so far i have re-sprayed the car, put new headlights, changed interior globes and fog light globes, new tyres,bought a spare tyre which the car didn't have, bought a new hooter , aircon blower and resistor, new clock springs after spending a 100k in a month on my car i went to vw to find out why my lights arent workings and they told me my ECU,BCM and lock system is from a different car and i would lose my warranty. when i spoke to the people at webuycars they were the most rude and unhelpful people the lady went as far as saying if you are not happy you are welcome to go to the ombudsman just showed she was not interested. i also requested the original advert as the car showed that the warranty of the car is valid until 2024 and no one could retrieve the advert for me.

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Replies (3)
Webuycars.co.za
Webuycars.co.za's reply30 Sept 2021, 16:06
Official
Thank you for making us aware of your experience with us. Your query is being investigated through our centralised customer care system. We will provide you with feedback as soon as possible. Regards 
FS
Frank S's update04 Oct 2021, 06:40
Reviewer Update
I have received a response from when I went to the silver lakes branch, I haven’t received a response when I requested the online advert, I’m not keeping my hopes high on getting a response from anyone but it’s fine you can expect a letter of demand with the week
FS
Frank S's update02 Nov 2021, 00:28
Reviewer Update
I still have had no response or any communication from Webuycars and now my windows do not open at all