1 reviews | Active since Nov 2023
Worst Buying Experience
Tried to purchase a car from the Riverhorse branch, getting hold of anyone or getting them to call you back was a nightmare. Once I finally received all the details, and chosen to purchase the car and the OTP had arrived, it was loaded with R50K of extras like extended warranty’s and service plans which only lasted 2 year but you would be paying them off over 6 years. After 4 weeks of trying to get the OTP is a state where I would actually sign it, I was told no sorry the bank will no longer offer finance on the deal. Worst buying experience I have ever had, terrible communication, and complete unwillingness to help, or reply to any email or WhatsApp. Regardless of all the loaded “extras”, of which some are mandatory, if I choose to have an extended warranty on my car that should be up to me to decide not you. Will never deal with any webuycars branch again.
It's unfortunate to hear this. We would like to get more information regarding your experience.
Would you please complete our Customer Care form here: www.webuycars.co.za/customer-care in order for us to do so?
It's unfortunate to hear this. We would like to get more information regarding your experience.
Would you please complete our Customer Care form here: www.webuycars.co.za/customer-care in order for us to do so?
You rep**** to my post on a public forum so that you can be seen to be resolving customer complaints, but in reality you just ignore them. One of, if not the worst customer experience. I will never deal with webuycars again.
And on top of that I am struggling to receive my deposit back. It was meant to be paid back in 5-7 working days, currently on day 8. Now I am forced to follow up with your sales staff daily, who seem to be completely unable to answer any questions. Once again wasting my time.
You rep**** to my post on a public forum so that you can be seen to be resolving customer complaints, but in reality you just ignore them. One of, if not the worst customer experience. I will never deal with webuycars again.
And on top of that I am struggling to receive my deposit back. It was meant to be paid back in 5-7 working days, currently on day 8. Now I am forced to follow up with your sales staff daily, who seem to be completely unable to answer any questions. Once again wasting my time.
Thank you for bringing this to our attention.
Our sincerest apologies for the negative experience you have had.
We are busy investigating the matter and will provide you with feedback as soon as possible.
Kind regards
Thank you for bringing this to our attention.
Our sincerest apologies for the negative experience you have had.
We are busy investigating the matter and will provide you with feedback as soon as possible.
Kind regards