ZB
Zamani B

1 reviews | Active since Jan 2022

31 Jan 2022, 16:36

Worst and unfair customer treatment - Complete ***** by We Buy Cars.

What a terrific experience I am getting with We Buy Cars - Springfield, Durban, assisted by Kaylin. I bought an NP200 with Finance. They had charged me additional on my Finance application so that they sort out few issues in the car. I collected the car after it had gone for Roadworthy inspection and they said it was certified. When I got home with the car, it had multiple issues and I called them the following day to address the issue. They asked me to send it to their nearest approved workshop - which I did. They said I must claim from the insurance, and they will pay the difference. Now I am told that Kimberley Mngomezulu who had made those promises is on leave and some bosses have declined that arrangement. I am now being asked to pay the shortfall between what the insurance paid and what the workshop wants. We buy cars is giving me such a horrible experience right now. I am paying the installment for the car that I am not driving. My business is suffering also. I will never but anything from WE Buy Cars anymore. I don't have money for the shortfall, and these were preexisting car issues, but now they are denying helping me as a client. Simphiwe who is now handling the matter is equally not so helpful because the bosses are horrible.

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Replies (1)
Webuycars.co.za
Webuycars.co.za's reply01 Feb 2022, 08:37
Official
Thank you for making us aware of your experience with us. Your query is being investigated through our centralised customer care system. We will provide you with feedback as soon as possible. Regards