Worst and most expensive experience ever

I cried the whole day yesterday. So much so that even some of the employees WORKING at WeBuyCars told me they understand completely why I'm so upset they would have cried too!!! WeBuyCars sold us a vehicle with MUCH worse problems than what was stated on the Dekra Report. I'm talking about minimum R50 000 worth of problems to get the car on the road in a save condition. When we brought it to their attention TWO days later they said sorry, we signed that we take the car just as it is nothing they can do. When I asked if they don't want to buy it back from us EVEN when knowing that we are going to loose money their ACTUAL words were 'we can unfortunately not buy a car of that condition'.....oh my word.....but they were more than happy to sell it to me in that condition two days ago!!!!! So.….for anyone who is interested in buying a car from them PLEASE just remember the following: - You have NO guarantee on ANYTHING that breaks the minute you sign those documents. NO ONE made sure we fully understand that when they sold us the car..... - The Dekra report does not give a true and detailed reflection of what is wrong with the car. PLEASE DON'T TRUST IT.....OR THE SALES MAN WHEN HE SAYS THERE IS NOTHING WRONG WITH THE CAR. IF YOU HEAR AAAAAANNNNNNNY FUNNY SOUND OR NOISE HAVE IT INDEPENDENTLY CHECKED OUT BEFORE YOU BUY IT.....DOING THIS COULD HAVE SAVED US LITERALLY THOUSANDS OF RANDS. - and lastly, consider this sentence in their T&C's CAREFULLY before you buy from them......I'm copying it as per the email they send us..... 'Upon purchase of the vehicle, you signed a Sales Agreement which states, amongst other, that: B.2 You confirm that you were made aware of our terms and conditions in a clear and conspicuous (noticeable) manner at the entrance to our business premises. You will further have no recourse (action) against us for any latent (hidden) or patent (not hidden) defects in respect of the vehicle.' So.….we clearly missed the NOTICEABLE T&C's at the entrance....or from the salesmen when going through the sale docs AND they actually blatantly protect themselves when cases pop up where they **** to you or kept info from you about the condition of a vehicle......let that sink in a bit.....

Customer Care.....please don't even bother sending the topic specific automated reply to this complaint.....I think I might just start crying again if I receive ANYTHING from you ever again. We are honest, hardworking people who unfortunately wrongly trusted you guys to sell us a good WORKING (also in your T&C wording) condition car. Our bad.

Oh and the people working at the HelpDesk at the Midstream Branch.....also something to cry about. That desk should be called come to us and let's see how quickly we can chase you away desk. Mark should be the last person working with people with his ice cold attitude (even to some of the salesmen) and the lady that works there actually rolled her eyes at me when I dared to ask for a second time to call the salesman who helped us...….and he STILL didn't come after the second call...….ai.