TB
Tash B

1 reviews | Active since Sept 2019

09 May 2023, 18:33

Worst after sales service

We bought a car from Jhb South branch and their service during the deal was bad.

After we got the car, their after sales service is (current) absolutely appalling. We experienced a breakdown with the car on our way home. We have contacted the salesman and finance department on multiple occasions via wats app and emails but, a month later no-one has responded. You can never get a hold of anyone as you have to contact the call centre. No one at that branch including the branch manager whom we asked to speak to on several occasions has bothered to make contact. No-one cared if or how we made it home. How the car is currently driving or how we can resolve this issue. A month later, i have a mechanically unsound car and the warranty will only a dismal percentage.

I cant stress this enough, no-one at that branch cares, not even to send a message.

Absolutely disgusted.

0
Replies (6)
Webuycars.co.za
Webuycars.co.za's reply10 May 2023, 09:11
Official
Dear Tash

Thank you for bringing this to our attention.

Our sincerest apologies for the negative experience you have had.

We are busy investigating the matter and will provide you with feedback as soon as possible.

Kind regards
TB
Tash B's update11 May 2023, 10:47
Reviewer Update
Hi, can somebody contact me please so we can get the ball rolling. Tash ***
Webuycars.co.za
Webuycars.co.za's reply22 May 2023, 07:55
Official
Dear Tash

Our sincerest apologies for the delay.

We are busy investigating the matter and will provide you with feedback as soon as possible.

Kind regards
Webuycars.co.za
Webuycars.co.za's reply22 May 2023, 07:55
Official
Dear Tash

Our sincerest apologies for the delay.

We are busy investigating the matter and will provide you with feedback as soon as possible.

Kind regards
Webuycars.co.za
Webuycars.co.za's reply22 May 2023, 07:56
Official
Dear Tash

Our sincerest apologies for the delay.

We are busy investigating the matter and will provide you with feedback as soon as possible.

Kind regards
Webuycars.co.za
Webuycars.co.za's reply22 May 2023, 07:56
Official
Dear Tash

Our sincerest apologies for the delay.

We are busy investigating the matter and will provide you with feedback as soon as possible.

Kind regards