WORST After-Sales Experience Ever!

I had the absolute worst aftersales experience at WeBuyCars Brackenfell. While my initial interaction with Thabo, my salesperson, was excellent (kudos to him for being helpful and professional), the service completely fell apart after that – and it’s been nothing but frustration and empty promises since.

We paid a R5000 deposit to reserve a car. While waiting for finance approval, we received the Offer to Purchase from WeBuyCars, which correctly showed the deposit deducted from the total price. BUT when the finance was actually submitted by WBC, they conveniently left out the deposit. We signed all the final paperwork without realizing it was missing – thankfully, I picked it up and queried it.

When I raised it with Lynette, she asked whether I wanted the R5000 used as a deposit or refunded. I confirmed (as already discussed previously) that it must be used as part of the deal. A while later she came back and said “Sorry, it’s too late to add it to the deal” and I would be refunded instead. Annoying, but fine – or so I thought.

I collected the car, but no one said a word about the refund. When I followed up, Lynette told me the refund would reflect in 72 hours. Of course, 72 hours came and went – nothing. I followed up again, and again it was “submitted, just wait another 72 hours.” This same 72-hour story was repeated multiple times.

When Lynette went on leave, the sales manager gave me the same excuse – “waiting for POP, will be in your account in 72 hours.” You guessed it – nothing again.

Later, Lynette claimed they now need a bank confirmation letter and my email address – which they already have! They have my full banking details and email from the application, but apparently she’s too lazy to call the bank or do anything proactive.

Then, the story changed again – “the refund department is having issues.” I finally asked for the general manager’s number or name to escalate the issue myself, and was told she’s not allowed to give it to me. Seriously? I’m being told “my seniors are saying this and that,” but I can’t speak to them directly? Sounds more like she doesn’t want to be exposed for her incompetence and lies.

To top it off, Lynette blocked me on WhatsApp after I told her I would be returning the vehicle due to her terrible service. She also refused to send me proof of payment, and as of today, it’s been 15 days since the first "72 hours". This is ridiculous.

Fast to take your money – but good luck getting it back when there’s an issue. The aftersales service is absolutely shocking. I’m still chasing a basic R5000 refund with no resolution, no accountability, and frankly, no respect shown to the customer.

Lynette should not be in this position. Either train her properly, or replace her with someone who understands basic customer service and honesty. Blocking a customer and dodging responsibility is completely unacceptable.

Avoid WeBuyCars Brackenfell unless you want to be ignored and **** to after you’ve paid.