Worst after sale experience

Worst after sale experience. I purchased a car July 2024. January I was called to come fetch my car disc. I got there and I was given a piece of paper and told my disk was paid for but the traffic department refused to give them the disc because I have ticket. I went to the traffic department 02/10/2025 and was told the disc was never paid for and the tickets I have will not stop me from getting my disc. I called you on the 03/10/2025, the first time the line cut me because I ran out of airtime. The consultant didnt bother calling me back. I called again in the afternoon spoke to a consultant who promised to call me back for more information that I didnt have at hand. She promised to call within the hour. Its 3 days later and I am still awaiting. I want this sorted ASAP or I will be escalating to the ombadsman. And please note that the tickets incurred for expired disc I will be sending to you because this was an error on your end and I expect for you to fix it! The car you sold me didnt even come with the lock for my spare wheel. You didnt even take note of that or advise me. I'm very unhappy with this sale and would never refer anyone to we buy cars never!!