WHY DID I BUY FROM THESE PEOPLE

I bought a Renault Clio with this business (Silver lakes branch) and the buying process took a full month since my first interactions with them, things started happening when I wanted to cancel purchase and go elsewhere. Finally the car gets handed over to me. 2 days later the indicators were not working and I had to take it back to their workshop to get it sorted. After that I had the vehicle for a week the beam lights went off, now I was driving the vehicle with "bright" I reported the issue with the and the told me about a fuse that might be the issue.

2nd weeks later the vehicle started leaking oil and I couldn't drive it, I reported the problem (16 October 2021) and I only received feedback that they will send a tow truck on the 20th of October 2021 after several follow ups. Since then till today 04 November 2021 we buys cars hasn't resolved the issue with the vehicle. From the 16 of October till today. I have been inconvenienced and they don't seem to have any sense of urgency. I even cancelled my short-left vacation because of this. 3 weeks later I still don't have the car even my 1st installment on the vehicle went off a few days ago DOLOLO car. and I don't even know if its getting repaired or what.

I received a call from their warranty provider "Innovations" last week Fri 29 October 2021 that the claim for the thermostat that was faulty got approved and that the reverse light switch needs to be repaired and its not covered. I must contact we buy cars to cover the shortfall. I have been sending emails am sure 10 now to Shane and nothing is happening. Today 4th Nov I called their client care and they are telling me they are waiting for feedback from Innovations, when I call Innovations they tell me the claim was finalized long ago and feedback was provided.

Communication between we buy cars, the warranty and the workshop repairing the car and even to me is an EPIC FAIL. I guess ill even pay my 2nd installment without a vehicle. I will have to escalate this to the ombudsman.