Where is my R20k refund?

I’m sharing my personal experience with WeBuyCars, while acknowledging that others may have had better service. Unfortunately, my dealings with them were far below expectations.

After paying deposits to reserve a vehicle, the car was sold to someone else. The finance process was also handled poorly, with repeated mistakes and delays. I made the error of giving them a second chance, only to be met with the same level of inefficiency.

What has been most frustrating is that, more than a month later, I am still struggling to get my R20,000 deposit refunded. This has created unnecessary stress and wasted an incredible amount of time.

I understand that every business has variations in service, and this may not reflect everyone’s experience. But if there was ever a company in need of a serious culture shift — particularly around communication, responsibility, and customer care — this is it.