LM
Lerato M

1 reviews | Active since May 2019

10 May 2019, 14:00

What a nightmare!

Save yourself a headache! Rather purchase your car from a reputable dealership!! I bought a car cash almost a month ago and was assisted by Denzyl Pratt, from the Jhb South branch. He was friendly and helpful (initially that is). But after weeks of waiting for the paperwork to transfer the car in my name, you would swear I still owe them. Denzyl is ignoring my calls, head office keeps putting me on hold and when I do get a chance to speak to someone they tell me that the paperwork is in Centurion or Midrand!!! And both of those places are located in Gauteng, meaning it shouldn't take a month for me to get my paperwork. Denzyl Pratt and company were more than happy to take my money, but are unwilling to give me what's mine.

Save yourself a headache and go to a refutable dealership! It's been one nightmare after another!!

0
Replies (7)
Webuycars.co.za
Webuycars.co.za's reply10 May 2019, 15:07
Official
Hi Lerato,

I apologize for the inconvenience we have caused you.

I will get back to you with an answer asap.

Kind Regards
Webuycars.co.za
Webuycars.co.za's reply15 May 2019, 08:46
Official
Hi Lerato,

I have received feedback that your papers have arrived at our JHB Branch and are ready for collection. We apologize for any inconvenience caused.

Kind Regards
LM
Lerato M's update15 May 2019, 13:38
Reviewer Update
Hi. Thank you for the update, however, I just stopped by the Jhb South branch, and they're saying that the papers are in Midstream.
LM
Lerato M's update15 May 2019, 13:51
Reviewer Update
I just spoke to the manager, and I guess he wanted to hand deliver them personally.
Webuycars.co.za
Webuycars.co.za's reply15 May 2019, 14:59
Official
Hi Lerato,

Does this mean that an arrangement has been made between yourself and the manager?

Kind Regards
LM
Lerato M's update15 May 2019, 21:01
Reviewer Update
I guess there must have been some form of miscommunication between the receptionist/accouns dept and the manager. Andre, your manager wanted to personally apologize and make sure I got the papers. Needless to say, I got my paperwork. Thank you.
Webuycars.co.za
Webuycars.co.za's reply16 May 2019, 07:43
Official
I apologize once again Lerato for the inconvenience we have caused you.

Kind Regards