1 reviews | Active since Mar 2025
We"should not' buycars
Good day, I wish I could choose no stars, just to show how disappointed I am in this big well known company.
I recently tried to buy an offtoad camping trailer from Webuycars and what a disaster it was.
Round 1 - tried to do a finance deal on a Bushtrotter. After days and one way communication from my side, I was informed that the finance application was declined. When I asked why, the answer was that the bank wants more information on the item to be financed. Really? Then later I was informed that MFC will not finance a Bushtrotter, need to be another brand. Round 2 - Found a nice Jurgens XT160, finance app**** for again. Then, for some odd reason, they need all my info again as it was not on their system. Made me wonder, was the first application ever done? If so, with what information? I sent all the information again and same thing, I had to ask for information, no info coming from them. Eventually, approved ...wow was I relieved. Round 3 - from day 1 I told the team, salesman and F&I that I am not in South Africa. Then suddenly the signing of the contract became an issue. 2 days of messages and mails to eventually hear its not possible. So I had no option at that time other then cancell. Round 4 - The very next day I sent a message to the salesman and the F&I that I want the best cash price as I decided to use cash as finance seemd to be an issue. To date, not one of them have answered me.
I asked for my holding fee to be returned, no answer. I am so disappointed in Webuycars. Service = 0, Communication = 0.
I sent a mail to customer care, what they will do about my case, probably nothing.
Thank you for bringing this to our attention.
Our sincerest apologies for the negative experience you have had.
We are busy investigating the matter and will provide you with feedback as soon as possible.
Kind regards
Thank you for bringing this to our attention.
Our sincerest apologies for the negative experience you have had.
We are busy investigating the matter and will provide you with feedback as soon as possible.
Kind regards
I had a phone call from Customer care after my review as well as the reply on Hello Peter.
24 March - Mailed the team as I have had no response, then i got a reply to send proof of payment and bank.
24 March - Sent the information.
26 March - Ask for an update. Update was that the refund request was submitted.
28 March - Asked for an update, no reply yet.
31 March - Asked for an update and still waiting.
When asked to pay a holding fee, you should warn the clients thta it will take ages to be done. Please let me know what the hold up is.
Regards
Sebastian
I had a phone call from Customer care after my review as well as the reply on Hello Peter.
24 March - Mailed the team as I have had no response, then i got a reply to send proof of payment and bank.
24 March - Sent the information.
26 March - Ask for an update. Update was that the refund request was submitted.
28 March - Asked for an update, no reply yet.
31 March - Asked for an update and still waiting.
When asked to pay a holding fee, you should warn the clients thta it will take ages to be done. Please let me know what the hold up is.
Regards
Sebastian
Can someone supply me with contact details of more senior managers, people that really care about clients and the name of WeBuyCars? This is seriously ridiculous, mails apoin mails and just silence and no results. Never, not in a few lifetimes will i ever again use and or suggest WeBuyCars to anyone.
Why does people have to get to the point of threatening and getting senior management involved to get results? Issues should be handled and resolved on low levels and reduce the bad taste after doing business, or trying to. It really brakes my brain.
Can someone supply me with contact details of more senior managers, people that really care about clients and the name of WeBuyCars? This is seriously ridiculous, mails apoin mails and just silence and no results. Never, not in a few lifetimes will i ever again use and or suggest WeBuyCars to anyone.
Why does people have to get to the point of threatening and getting senior management involved to get results? Issues should be handled and resolved on low levels and reduce the bad taste after doing business, or trying to. It really brakes my brain.
I will send a mail and reply a day until this is resolved. I have the time, I hope you will like the continuous bad publicity.
I sent another mail to request for senior management details, which as a client I am sure I should have the right to get the details. The absolute silence and pathetic communication from the involved parties are leaving a bitter taste in my mouth.
I will send a mail and reply a day until this is resolved. I have the time, I hope you will like the continuous bad publicity.
I sent another mail to request for senior management details, which as a client I am sure I should have the right to get the details. The absolute silence and pathetic communication from the involved parties are leaving a bitter taste in my mouth.