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Godfrey T

1 reviews | Active since Jun 2018

07 Jun 2018, 09:39

Webuyscars - Defective cars

I bought a BMW 120i from Webuyscars on the 05 June 2018 and the following day there was a smoke coming from the engine i phoned the consultant(Donovan) who was assisting me and he promised to call me back and still waiting. He later left a voice message that i bought the car as is

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Replies (5)
Webuycars.co.za
Webuycars.co.za's reply07 Jun 2018, 09:56
Official

Hi Godfrey,

Thank you for making us aware of this situation. Kindly find that we will investigate the matter and revert back with feedback as soon as possible.

Regards,

GT
Godfrey T's update07 Jun 2018, 10:11
Reviewer Update
What must i do with the car because i cannot even drive it, the consumer protection Act must protect us as consumers in times like this. Webuycars's consultant was only interested in making a sale and what suprises me is that he said they cant help me because i bought the car cash and what if i bought the car on credit. Credit and Cash consumers are they not treated the same
GT
Godfrey T's update07 Jun 2018, 10:15
Reviewer Update
The car is not even registered in my name Webuycars still have the car registration documents. It is so frustrating what must i do with the car. I tried to call the consultant (Donovan) and left message and he is ignoring me.
GT
Godfrey T's update07 Jun 2018, 10:17
Reviewer Update
The car cant even drive beyond 60km and it does not have the power
Webuycars.co.za
Webuycars.co.za's reply11 Jun 2018, 15:28
Official

Good afternoon Godfrey,

Thank you for your patience whilst we investigated the matter. As you are aware, we have decided to cancel the transaction, and we are in the process of assisting you to find another suitable vehicle.

We truly apologize for the inconvenience you have experienced and appreciate your understanding.

Should you require any further assistance, please don't hesitate to let us know.

Regards,