1 reviews | Active since Nov 2020
WEBUY******
So I always thought these guys are really good and have not heard anything bad until I myself have experienced it for myself. So I bought my first car last year from them which included a 2-year warranty and a 3 years service plan. I was told that I would have to service the vehicle after a year or 15000km and when I bought the car it had 52000km or something close to that so I thought all was well and was really happy with my deal until I had to service my car yesterday. I took my car in for the service which was in the process of being done when they informed me that my cambelt needed to be changed and the service plan does not cover it. I called the insurance and they informed me that they will not cover the cambelt due to the fact that it had to be replaced on the previous service in 2018 were I only bought the car in Dec 2019 and I then asked them why should I be liable for something that should have been done before I bought the car and they just told me that cannot help me I should contact the dealer. I then contacted WEBUYCARS and explain this to their agent which then put me through to someone else I then explained to the guy the situation and he told me that I have the car for longer then 6 months so he cannot do anything so I am liable to the cost now, it is so sad because we think these places would be only too happy to help their clients but once you are out of the door they couldn't care less. I would recommend them to everyone who was looking for a car and some of my pals actually sold and bought cars from them but now knowing what I do I will not recommend them to anyone as in times of adversity peoples true colours are shown. Thank you WEBUYCARS for not even trying to help me after taking my money and people please don't trust this dealership they are ******. I pray that God will deal with these ********* people and judge them for their falsehood. If you want more details on my case send me a pm.
I would just like to give you all an update on what has transpired thus far regarding my complaint.
Not long after my post, I was contacted by a gentleman by the name of Wynand from WEBUYCARS and he asked me to explain my situation and to give him all the details regarding why my cambelt could not be replaced, he was professional and did not have an attitude but was sympathetic towards my situation and he then told me to log a complaint on WEBUYCARS website(Which I should have done in the first place) so that it can be processed in the proper manner. He then got all my information together and called me with an hour to let me know he will make contact with my insurance and then revert to me as soon as he has received feedback. I received a call from him this morning informing me that if my cambelt is worn and needs to be replaced all that will need to be done is that a photo needs to be sent to the insurance from the Service workshop to prove that the cambelt is worn and needs to be replaced and they will then approve the quote for the replacement of the part. I am so impressed with WEBUYCARS customer care and especially with Wynand as they have given me hope when I had non and it also proves to me that there are people and establishments that still really care about their customers and their reputation. I thank God first for working things out and I also want to give WEBUYCARS a big thank you for going the extra mile to give me peace of mind and trust in others when in today's times it is a rare commodity. I will be taking my vehicle to the workshop as soon as I am able to so that the part can be replaced. On a final note, I would advise anyone who has issues such as this to first log a complaint on their website as this way your complaint will be on their system and it may be easier for them to action it. I will, of course, let you all know the final outcome once I have taken my vehicle to the Service Centre. Thank you again Wynand and thank you WEBUYCAR for making the effort to give me peace of mind. Good Bless
Kind Regards
Aden S
I would just like to give you all an update on what has transpired thus far regarding my complaint.
Not long after my post, I was contacted by a gentleman by the name of Wynand from WEBUYCARS and he asked me to explain my situation and to give him all the details regarding why my cambelt could not be replaced, he was professional and did not have an attitude but was sympathetic towards my situation and he then told me to log a complaint on WEBUYCARS website(Which I should have done in the first place) so that it can be processed in the proper manner. He then got all my information together and called me with an hour to let me know he will make contact with my insurance and then revert to me as soon as he has received feedback. I received a call from him this morning informing me that if my cambelt is worn and needs to be replaced all that will need to be done is that a photo needs to be sent to the insurance from the Service workshop to prove that the cambelt is worn and needs to be replaced and they will then approve the quote for the replacement of the part. I am so impressed with WEBUYCARS customer care and especially with Wynand as they have given me hope when I had non and it also proves to me that there are people and establishments that still really care about their customers and their reputation. I thank God first for working things out and I also want to give WEBUYCARS a big thank you for going the extra mile to give me peace of mind and trust in others when in today's times it is a rare commodity. I will be taking my vehicle to the workshop as soon as I am able to so that the part can be replaced. On a final note, I would advise anyone who has issues such as this to first log a complaint on their website as this way your complaint will be on their system and it may be easier for them to action it. I will, of course, let you all know the final outcome once I have taken my vehicle to the Service Centre. Thank you again Wynand and thank you WEBUYCAR for making the effort to give me peace of mind. Good Bless
Kind Regards
Aden S
With the help of Wynand from WEBUYCARS, I was finally able to get my cambelt replaced. The reason behind this was due to my insurance not containing the proper year model of my car and Wynand has made it possible for this being resolved. It was a hard and stressful week but knowing I had someone in my corner working this out really put me at ease. So a big thank you to Wynand and WEBUYCARS for proving to me that you guys do care and I am so grateful for your assistance in getting this matter resolved. THANK YOU
With the help of Wynand from WEBUYCARS, I was finally able to get my cambelt replaced. The reason behind this was due to my insurance not containing the proper year model of my car and Wynand has made it possible for this being resolved. It was a hard and stressful week but knowing I had someone in my corner working this out really put me at ease. So a big thank you to Wynand and WEBUYCARS for proving to me that you guys do care and I am so grateful for your assistance in getting this matter resolved. THANK YOU