HA
Harry A

1 reviews | Active since Mar 2017

24 Mar 2025, 20:41

Webuycars……horrible experience

I bought a vehicle about 4 weeks ago……..had to call to find out when my new plates would be ready. Finally got the ok to fetch them. Upon arrival the lady at the desk had no clue what to do or whom to ask to have my plates put on.

After 20min of standing around she told me to take the car to the back ……there is a gate and I must say I am here to put my plates on.

Upon arrival at the gate at the back of the building……the young man told me it’s not here and I should go back.

I went back to the front desk. She clearly had NO clue.

I decided to ask a couple of salesman if one could kindly help me.

One young man volunteered and said he would take the the car to the back and have the plates put on.

Upon his return…….my Dad and I saw the terrible rivet marks that had indented the car two inches away from the actual number plate.

I obviously called the gentleman who I bought the car from and indicated the damage.

He then promised they would need the car a day or two to fix the damage.

What makes matters worse the plates were registered with the exact same number!!!

If we had known that …….then there was no need to put plates on again with the identical number.

tomorrow I have to go back to give my car in to be fixed……..

The experience was just horrible…….if you call the call centre for webuycars ……you might as well shoot yourself ……..it is just a horrible experience. You can not speak to a manager at the branch as your call gets screened……and webuycars will decide if they take your call.

Let’s see what tomorrow brings

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Replies (1)
Webuycars.co.za
Webuycars.co.za's reply25 Mar 2025, 07:17
Official
Dear Harry,

Thank you for bringing this to our attention.

Our sincerest apologies for the negative experience you have had.

We are busy investigating the matter and will provide you with feedback as soon as possible.

Kind regards