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patrick B

1 reviews | Active since May 2021

30 Aug 2021, 21:53

Webuycars.co.za ....should rather be wesellduts!!

My wife and i recently bought a camper trailer for R107 000 at webuycars Brackengate. On our first trip away i immediately realised that the deep cycle battery is not holding a charge....i subsequently had it tested and was advised that the battery is a dut. I immediately contacted a very unhelpful customer complaints department who informed me that they will get back to me (2 weeks and counting). I then contacted the branch manager, Marques who informed me that there is nothing they can do, i bought the trailer as is. My point is that there was no way i would have known that the deep cycle battery was a dut, if i knew i would've bought trailer. Be wary of buying from Webuycars, once they have your money they become extremely hostile and are not very helpful.

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Replies (1)
Webuycars.co.za
Webuycars.co.za's reply31 Aug 2021, 09:14
Official
Good Day

Thank you for bringing your concern to our attention. This matter has been investigated and feedback has been provided to you accordingly via email.

We regard this matter as closed. Please feel free to lodge your complaint with the Motor Industry Ombudsman, they are an independent body rendering their service free of charge. We Buy Cars will honor their recommendations accordingly. 

Best regards 
We Buy Cars