WeBuyCars - Unproffessional, Lacks honesty and Intergity

As a first time buyer, I approached WeBuyCars to purchase my first vehicle. I started my search at the Silver Lakes Branch, I initial submitted Fiancing application on a Fiat 500 manual on the 27th of October 2021. My private Banker submitted an application on my behalf. The trainee sales consultant then submitted another application to Wesbank for the very same transaction, Red Flag number one. My application was approved the same day. My Private Banker and the WesBank consultant were waiting for the quotation from WebuyCars.

In the interim, I continued my search, I then found a better car at WeBuyCars in MidStream Branch in Centurion, I informed Pontsho the Silver Lakes Trainee consultant that I will no longer be taking the Fiat 28th of October 2021. I physically went to the Midstream Centurion branch and was serviced by trainee consultant Heino Nel , who I advised the vehicle I wanted , which I test drove and advised that that I had Financing approved, he consulted his Sales Executive (whos name I cannot recall) he reassured me that nothing was required from my side and that they will retrieve my application from Silver Lakes to their Branch and finalise the purchase (Red Flag number 2).

I contacted Heino Nel , via whatsapp about the Dent on the Vehicle asking if it could be fixed. No response (30 October 2021). I called Henio Nel on Monday 1 November 2021 (Public Holiday , granted). Heino Nel, failed to acknolwedge any of my communication. On Tuesday 2nd November 2021, I recieved a call from the Silver Lakes FNI, finalising the purchase of a Fiat. The same Fiat i had communicated to Pontsho I did not want and had also informed my Banker and WesBank consulatnt working on my cpplication that I was not interested in. Pontsho, Ricus & Maarman from the Silver Lakes Branch were proceeding with an application that was supposed to be trasnfered to Midstream for the Purchase of a Honda Jazz 1.5.

This was reason for concern, I left work to physically go to the Midstream Centurion branch to follow up on the Vehicle purchase and get clarity.

I arrived at the Midstream reception at 09:10 on the 02 November 2021 to find Henio Nel standing ideal, (to busy to return my call). I after greetings I informed him that I was not happy as I know the vehicle I was interested in purchasing has been sold and not to me. I asked him to investigate.

He informed me that my file was not transfered from Silver Lakes to Midstream and that the Vehicle was sold and casually said there is nothing he can do about that. I kindly told him that I am not satisfied with his answer and I want to speak to someone senior to him. He returned to me minutes later to inform me that his Sales executive will attend to me when his done attending to another client.

I watched the Sales exec inquestion walk past me several times and failed to acknowledge my existance. In the light of this, I called the WeBuyCars call centre requested to speak to one of the managers at the Midstream branch, I was transfered to Ryan, I spoke to Ryan on the phone , he came to me at reception aske me who my consyultant was, he then merely called Heino. Heino told me his Sale executive will be with me shortly, an hour passed . I called the call centre again, I was given Michaels contact number. Michaels number went unaswered. I called the call centre once more. I was transfered to Daniel. Daniel came to where I was seated at the MidStream reception area, lead me to the Managers office and took the time to listen to my predicament, he further summoned Heinos Sales Excecutive to the Managers office, this is the only time he ( Sales Executive) acknoweldge my existance and his excuse was that he did not know where I was seated and that Heino did not tell him where I was seated (A big fat lie,given that Hieno pointed to me from the Cafe' to show him where I was seated). The Sales Exec further relaid the fact that he could not recall who he gave the instruction too, to request the transfer of my file from Silver Lakes to MidStream (Lie number two).

[Many answered questions, how can you asure a client that everything is in order without checking if the application does exist and without out confirming approval of Financing, Firstly, if the transfer of paper work was not done, why did the sales Exec and the consulatant fail to contact me as the client or query the sale of a vehicle that already has a buyer]

Heino Nels Sales Exec, made excuses that he did not know where I was seated, but failed to acknoweldege that his conduct was dishonest and lacked integrity.

Nevertheless, at roughly 12:21 Daniel assisted me in search for a similar vehicle. Daniel identified a Honda Jazz 1.5 Ex Auto at the Germiston Branch. The Derka report was clean, he reserved the vehicle and secured its transfer to the Silver Lakes branch.

After a stressful day, I thought my worries were over, oh boy was I wrong.

On Friday , 05 November 2021, the Honda Jazz 1.5 Ex Auto, went throught all the checks and cleared for Roadworthy. I was able to test drive the car, the car ran smoothly with a minor noise that occured when on pressed on the brakes. Fanie, the consultant said he would lokk into that.

Overall I was happy with the vehicle, I requested that the FNI send me the quotations and offer to purchase to read through and sign off. I

06 November 2021, I recieved a call from Amber the FYI who, told me of the : - Installment - Interest rate - Fiancing period - Deposit required - Additional charge: Licensing + Disc - Mechanical warranty will be inccluded in the cost of the vehicle

A mechanical warranty , is optional not manditory as it can be taken up with the insurance company.

Nevertheless, I acknoweledge the information given to me and she then informed me that Fanie , will forward me the quotation. I further reiterated that I would like all documents sent to me via email for my review to confirm the details of the agreement.

I am yet to recieve the offer to purchase but i am being sent banking details. I have contacted the call centre twice on Saturday morning 06 November 2021. Amber is not available. Fanie, has reached out to Ambre three times this morning for her to contact me to no avail. Only Saturaday afternoon, I am advised by Fanie, that Amber does not work on weekends.

Given my experience with WeBuyCars, I would not recommend such a company to any individual.

If presales can be this bad , after sales must be HELL!