WeBuyCars The Dome - No integrity and poorly trained staff

Our son reserved a Suzuki Swift GLX yesterday after viewing the vehicle online and then physically went to view it at The Dome on the floor. We waited for approval from the banks (on the public holiday). We knew it would take longer as he is still a student working part-time, so we waited patiently. After waiting for almost two hours, the sales representative, Nkosi only came back to us after we messaged him, asking if he heard anything about the approval. He never checked-in with us while we were waiting. My husband then as precautionary measurement also app**** for pre-approval from Standard Bank, which was approved immediately. They closed at 15:00 and we had to leave, without having a definite answer. Nkosi then assured us that he would get back to us first thing this morning. We heard nothing from him and when we inquired about the finance and the next step forward, we were informed the car was already in the process of being sold to someone else. Poor communication and totally wasting our time on a public holiday, and still we are without a vehicle today. Even with pre-approval yesterday, we were told to wait until this morning, but we weren't phoned back and given the first option on the car. So integrity means nothing to We Buy Cars The Dome. Although I am also in the market for buying a used vehicle, I will now take my my business elsewhere. Totally disappointed.