ES
Edwin S

1 reviews | Active since Oct 2009

04 Apr 2024, 11:12

Webuycars suck!!

Bought a car about two months ago and as I drove home the gearbox had issues. It went in for repairs (took two weeks where i had no transport) Got it back and noticed its using a lot of oil (1 litre a week). Logged a query immediately. Its been 6 weeks and not resolved. Was dealing with Kimberley Mngomezulu who doesnt return calls or resppned to mails. Then called her manager Shane Bates who is also not responding to my mails or my calls or returning any off it. Got a quote for it to be epaired and dont have any feedback from either of the above people in this regard. Kimberley told me I cant use the car as they wont pay for the oil. They also dont want to pay for a rental car. Asked both of them to get management to call me but that hasnt happened either. So im paying R6000 a month for a car that Im not allowed to drive or thats getting reapaired.

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Replies (3)
Webuycars.co.za
Webuycars.co.za's reply04 Apr 2024, 11:20
Official
Dear Edwin

Thank you for bringing this to our attention.

Our sincerest apologies for the negative experience you have had.

We are busy investigating the matter and will provide you with feedback as soon as possible.

Kind regards
Webuycars.co.za
Webuycars.co.za's reply05 Apr 2024, 08:30
Official
Good day,

Thank you for bringing your concern to our attention.

This matter has been investigated and feedback has been provided to you accordingly via email.

We regard this matter as closed.

Regards
ES
Edwin S's update05 Apr 2024, 09:16
Reviewer Update
No matter is closed. You are ****s. I got no email and no call?!?!!!?