WeBuyCars Silver Lakes

I bought a Haval H6 from We Buy Cars Silver Lakes on Saturday 16th November. On the 17th November I noticed the handbrake was faulty.

I took the car to Haval dealership on 19th November to inspect the car. On the 20th November Haval dealership informed me the handbrake boot needed to be replaced as it was beyond repair, they did not have the part and told me I could not get parts for that particular model as it has been discontinued.

Car was not in a roadworthy condition and could not be repaired to be in a roadworthy condition.

I returned the Haval back to We Buy Cars Silver Lakes on Friday 22nd November well within the 7 day return policy I was first told by the floor manager that I could not return the vehicle and that the Consumer protection act dose not apply to WeBuyCars I would need proof vehicle was sold in an unroadworthy then approach the ombudsman to make WeBuyCars take the car back.

Luckily for me the head of complaints department called me herd my story and Silver Lakes took the car back, I was told they would cancel the deal that I could apply for something new.

2 December no cancelation of deal we are waiting for finance department to authorize release of funds, only now I get told this process can take up to 2 weeks for some reason.

This is completely unacceptable.