WeBuyCars sells LIES in DEKRA report and scrambles to find reason NOT TO HELP YOU

I was looking to buy a car free from mechanical defects. I was specifically looking at the Dekra reports of different vehicles that shows that it is free from any defects. Exactly that drew me to the car that I bought.

However, not long after the purchase I had multiple instances where the engine was overheating. I tried to find the problem and during that process discovered that there was not even a thermostat fitted. So I fitted a new thermostat. That did not solve the overheating, however, and all indicates that the waterpump is at fault. I started a complaint at WeBuyCars and asked that they pay for the waterpump as well as the thermostat. During this process they ignored three of my emails and eventually I had to call them to respond to my concern. Replacing the waterpump will cost me R 20 000. My case against them was that they stated in their report that the engine cooling system is in "very good" condition and "without testable defects". However, it turns out that the problem is very much detectable and is diagnosed as "engine coolant flow insufficient". They refused to help me and their reason is that I fitted a thermostat so I "altered" the vehicle. However, fitting a thermostat when there is none, is bringing the state of the vehicle to the standards required by the manufacturer. I did not alter the vehicle. I pointed this out to them and asked that they review their conclusion but I was ignored. I am left no option but to turn to the Ombudsman.

From this it is clear that WeBuyCars does not mind selling lies written in their Dekra report. And when you point that out to them they are prepared to use any silly reason that is remotely a 'legal' reason not to help you. I bought the car mid October 2023 and today, 22 January 2024, the car is still just standing at home, unable to be used.