Webuycars sells car under false pretences and refuses to take responsibility.

I purchased a Hyundai in early January of 2024 from webuycars Dome branch. It was sold to me with a service plan, warranty and maintenance plan. I even made the sales consultant phone Hyundai to check if all 3 were still valid , in which Hyundai confirmed all 3 were present, even giving him separate dates of expiry for each plan.

After I purchased the vehicle, I went and phoned Hyundai just to make sure everything was still in order. Hyundai then notified me that only the service and warranty was valid and still active, and that the vehicle had never had a maintenance plan. I was very concerned because one of the main reasons I purchased the vehicle is because the vehicle had all 3 of those active plans, especially the maintenance plan.

I then immediately reported it to webuycars dome, even going into the branch, in which I was given the run around. I was told the issue would be handled by the sales manager, in which he hardly responded to texts and never returned my phone calls.

I then had to do the running around myself because I received zero help. I had to get into contact with Hyundai to see if they had a call recording in which they confirmed the 3 different plans, in which they didn’t. So the responsibility fell onto webuycars. I then notified the sales manager, and even the sales agent of my findings and still, I was met with silence. I was offered no help, and it was very clear that this issue was of no concern to the manager. He even gave the sales consultant the issue to handle, when this is clearly a managers job.

I then went through webuycars process of reporting an issue. I was helped by a complaint agent who was attentive and helpful. As she was trying to resolve the issue, she was also met with silence and no responses. I even phoned webuycars complaints department, they patched me through to the sales manager at the dome and he stated he will phone me back, but never did.

Recently I finally received an email, after my issue had to be escalated, and after multiple emails and calls for the past 2 months, stating that the Dome branch will not take any responsibility. They stated that the vehicle was sold to me at a discounted price and that they advertised the vehicle incorrectly. They then stated if I was not happy with the outcome I can return the vehicle. As if I have no rights as a consumer and that it’s their way or the highway.

I did not ask for a discount, I purchased the vehicle for the price stated by webuycars on their site! It’s like they are telling me that they did me a favour.

There’s so much of other details I have left out, so many times they have ignore my messages, ignored my phone calls and then telling me that they are in “meetings” and will call me back but never did. Over R300 worth of airtime I used to make phone calls and chase after them.

Webuycars is in breach of their contract with me, I have the pre inspection form stating the vehicle was sold with a maintenance plan.

I am lost for words of how blatant they are about not taking any responsibility. Of how they can sell a car under false pretences and not give a single damn, as if I am at fault for buying the car in the first place and as if they are doing me a favour by selling the car to me.

I know for a fact if the roles were reversed and I had breached or **** about something, and refused to take responsibility for anything, they would get what was owed to them.

Clearly these people do as they please and are willing to casually break the law and have zero care about doing it.

Big companies like this are bullies , they are arrogant and do as they please because they know it’s a very difficult process for a consumer to hold them accountable.